# Manage Tags

## Interactive Guide

{% embed url="<https://app.arcade.software/share/j365sJxgHNiuXYJHvJyj>" %}

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## What are Tags in BotPenguin?

The **Tags** section in BotPenguin allows you to create and manage custom **labels** that help you organize and categorize conversations within the **Inbox**. Tags provide a flexible way to mark and track chats based on status, priority, customer type, support category, or any custom logic that suits your business workflows.

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## Benefits of Tags:

* **Better Chat Organization**: Group conversations based on relevance or context to manage your inbox more efficiently.
* **Quick Filtering**: Instantly search and filter chats by tags for faster response and resolution.
* **Custom Classification**: Tailor tags to match your internal workflows, such as "High Priority", "Lead", "Issue", etc.
* **Bulk Actions**: Apply or delete multiple tags at once to save time on admin tasks.

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## Guidance Video

{% embed url="<https://youtu.be/EQTBqZBx4T4>" %}

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## How To Create and Manage Tags in BotPenguin

1. Log into your BotPenguin Account.
2. From the left-hand sidebar, scroll down and click on “More” then Click on tag
3. In the Settings interface, click on the second tab labeled **“Tags”**.

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4. You’ll see a table listing all your existing tags. The table includes:
   1. A **Select** column to choose one or more tags
   2. The **Tag Name** column showing the tag label
   3. The **Actions** column, where you can click **Edit** or **Delete**
   4. Edit button will open the particular tag in prepopulated form and user can edit the name of tag.
5. Click on the **“Create Tag”** button in the top-right corner. A modal will appear where you can:
   1. Enter the **Tag Name**
   2. Click **“Create Tag”** to save the new tag
   3. Or click **“Discard”** to cancel the action

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FC8dPiF3BkrJBduRWDBAM%2Fimage.png?alt=media&#x26;token=5dad8cb7-cd3b-455d-8d80-3eabc25577c9" alt=""><figcaption></figcaption></figure>

6. **Search Tags by Name:** Use the search bar at the top to quickly find a tag by typing in its name.
7. **Bulk Delete Tags:** Use the checkboxes in the Select column to choose multiple tags. You can then delete all selected tags at once using the **Select All** option.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FUObn5XB4Te8BYZVwZuVE%2Fimage.png?alt=media&#x26;token=4de55a58-7cc4-4d47-b959-cf02ea6d440a" alt=""><figcaption></figcaption></figure>

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## FAQ's

<details>

<summary>Where can I find the Tags section in BotPenguin?</summary>

Go to **More → Tags** (third tab under Settings).

</details>

<details>

<summary>What are Tags used for in BotPenguin?</summary>

Tags help you label, organize, and filter chats within your **Inbox** for better visibility and task tracking.

</details>

<details>

<summary>Can I delete multiple tags at once?</summary>

Yes, use the checkboxes to select multiple tags and delete them in bulk using the **Select All** bar.

</details>

<details>

<summary>Is there a limit to how many tags I can create?</summary>

There’s no specified limit in the UI, but it’s recommended to keep tags manageable for better usability.

</details>

<details>

<summary>Can I edit an existing tag name?</summary>

Yes, under the **Actions** column, click **Edit** next to the tag you want to update.

</details>

<details>

<summary>Will deleting a tag remove it from chats it was applied to?</summary>

Yes, once a tag is deleted, it will no longer be associated with any past conversations.

</details>

If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.