> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/settings/managing-my-account/how-to-delete-your-account-data-and-remove-meta-platform-access.md).

# How to Delete Your Account Data and Remove Meta Platform Access

### Overview

This guide covers the full data deletion process across two parts: deleting your account and data from the BotPenguin platform, and separately removing BotPenguin's connected access on Meta's platforms (WhatsApp Business, Instagram, and Facebook). By the end of this guide, your BotPenguin account will be permanently closed and BotPenguin will no longer have access to your connected WhatsApp number, Instagram account, or Facebook Page.

***

### Before You Begin

Complete the following before starting this guide:

* You must have admin access to your BotPenguin account
* You must have access to the Meta Business Manager for the business portfolio connected to your WhatsApp number (if applicable)
* You must have admin access to the Instagram and/or Facebook Page connected to BotPenguin (if applicable)

{% hint style="warning" icon="triangle-exclamation" %}
Skipping prerequisites may cause errors mid-way through the process. Complete all items above before proceeding.
{% endhint %}

***

### How It Works

Deleting your data starts with deleting your account on BotPenguin. Separately, for any channel you had connected — WhatsApp, Instagram, or Facebook — you'll also need to disconnect BotPenguin's access on Meta's side, since deleting your BotPenguin account does not automatically remove Meta's platform-level connections. If you didn't connect a particular channel, you can skip that part.

{% hint style="info" icon="lightbulb" %}
Delete your BotPenguin account first. Then, only for the channels you had connected, disconnect access on Meta's side — WhatsApp, Instagram, and/or Facebook. If you never connected a particular channel, you can skip that part.
{% endhint %}

***

### Steps

#### Part 1: Delete Your Account on BotPenguin

1. Log in to your BotPenguin account.

<figure><img src="/files/dS6ltkv1Ihd7P8jKaU68" alt=""><figcaption></figcaption></figure>

2. Click the More icon, then click Accounts.
3. Under Accounts, go to the My Accounts section, then select the Accounts subtab.

<figure><img src="/files/HdRXUyrK1ytGhN3pRJPc" alt=""><figcaption></figcaption></figure>

4. In the Accounts subtab, locate the fourth option, Delete User Data, and click Delete Account Permanently. A dropdown will appear with a Delete Account button — click it.

<figure><img src="/files/y6DtsFGj3B8Qdi9p63HZ" alt=""><figcaption></figcaption></figure>

5. A confirmation modal will appear. Complete the following inside it:
   1. Provide a platform rating
   2. Select a reason for deleting your account from the options shown
   3. Click Request Delete Account

<figure><img src="/files/sV6w2kj0BWNHPzPbQH76" alt=""><figcaption></figcaption></figure>

6. Type DELETE MY ACCOUNT (in capital letters) in the text box provided, and check the box confirming you understand this action is permanent and cannot be reversed. Then click Request to Delete Account.

<figure><img src="/files/V0wSMeZLRUP9BJlq13B5" alt=""><figcaption></figcaption></figure>

7. Your deletion request is sent to BotPenguin and your account will be permanently closed.

***

#### Part 2: Disconnect WhatsApp Access on Meta

*Only complete this part if you had a WhatsApp chatbot connected.*

1. Go to [business.facebook.com](https://business.facebook.com/) and log in.

<figure><img src="/files/0y0RF7ub0rahCWqWSOyW" alt=""><figcaption></figcaption></figure>

2. Click the dropdown on the left-hand side, then click the **gear** icon on the business portfolio that the WhatsApp number was connected to.

<figure><img src="/files/dCv8sr126dodUctqcgCQ" alt=""><figcaption></figcaption></figure>

3. On the left-hand side, click **WhatsApp Accounts**, then search for the relevant WhatsApp Business Account (WABA) — either by name or by WABA ID.

<figure><img src="/files/f5gYVETWBV4cYIQpgKLU" alt=""><figcaption></figcaption></figure>

4. Scroll down and open WhatsApp Manager.

<figure><img src="/files/kO6OSatcYsL8KPjwoICb" alt=""><figcaption></figcaption></figure>

5. Locate your phone number in the list, then click the delete icon on the right-hand side of that number.

<figure><img src="/files/ImtIgi8RqisK33SMWKpt" alt=""><figcaption></figcaption></figure>

6. A message will confirm the number is being deleted — this may take a few minutes to process. Click Complete to finish the deletion process.

<figure><img src="/files/svO9qlcnrZ0m0K6XMIns" alt=""><figcaption></figcaption></figure>

***

#### Part 3: Disconnect Instagram Access on Meta

*Only complete this part if you had an Instagram chatbot connected.*

1. Go to your Instagram account and open Settings.

<figure><img src="/files/UAvOj9MxpinkYANgCPO2" alt=""><figcaption></figcaption></figure>

2. Inside Settings, go to Website Permissions.

<figure><img src="/files/oK5v1yeusKVvSuKCP17M" alt=""><figcaption></figcaption></figure>

3. Under Website Permissions, go to Apps and Websites. You will see sections listing apps that have access to your account.

<figure><img src="/files/l0Dgn7k6V8nmkqIfMx7y" alt=""><figcaption></figcaption></figure>

4. Find the application connected to your Instagram Account, click Remove, and confirm removal of the application from your Instagram account.

<figure><img src="/files/9elUlsUKEmdGzfBlKQPF" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
You have successfully removed BotPenguin'w Application from your instagram account!
{% endhint %}

***

#### Part 4: Disconnect Facebook Page Access on Meta

*Only complete this part if you had a Facebook chatbot connected.*

1. Go to your Facebook Page.
2. On the upper right-hand side, click the Settings icon, then go to Settings & Privacy → Settings.

<figure><img src="/files/E8kYAt8jjV7x7p0w6AFs" alt=""><figcaption></figcaption></figure>

3\. Go to Page Setup, then go to Messenger Conversation Routing.

<figure><img src="/files/78KAUdxfpFnijCeNlMvl" alt=""><figcaption></figcaption></figure>

4. The currently connected application will be shown as the **Default Routing App**. Click the **three dots (⋮)** next to it, then click **Remove**.

<figure><img src="/files/V1lbZGWbIQgbeu5sJHao" alt=""><figcaption></figcaption></figure>

***

### Verification

After completing the steps above, confirm the following:

* Your BotPenguin account no longer shows as active / login is no longer possible
* The phone number no longer appears under WhatsApp Manager in Meta Business Manager
* BotPenguin no longer appears under **Apps and Websites** on your Instagram account
* BotPenguin no longer appears as the Default Routing App under Messenger → Conversation Routing on your Facebook Page

{% hint style="info" icon="lightbulb" %}
If any of the above checks fail, refer to the Troubleshooting section below.
{% endhint %}

***

### Best Practices

> 💡 Only complete the Meta parts for the channels you actually had connected (WhatsApp, Instagram, and/or Facebook) — deleting your BotPenguin account alone does not remove Meta-side access for those channels.

> ⚠️ Once you confirm account deletion by typing "DELETE MY ACCOUNT," this action cannot be reversed.

> 🚀 Complete the Meta-side disconnection steps before or shortly after requesting BotPenguin account deletion, so access is fully revoked on both ends without delay.

***

### Troubleshooting

<details>

<summary><strong>Issue:</strong> The Delete Account option is not visible under Accounts</summary>

**Solution:** Confirm you are logged in with admin access and are not impersonating another user. Only admins can access account deletion.

</details>

<details>

<summary><strong>Issue:</strong> The phone number does not disappear from WhatsApp Manager immediately after deletion</summary>

**Solution:** Deletion can take a few minutes to process on Meta's side. Wait and refresh the page before retrying.

</details>

<details>

<summary><strong>Issue:</strong> The BotPenguin app does not appear under Instagram's Apps and Websites list</summary>

**Solution:** The connection may have been made via the linked Facebook Page instead. Check Facebook Page → Messenger → Conversation Routing for the connected app.

</details>

***

### FAQs

<details>

<summary>Do I need to disconnect Meta access separately if I delete my BotPenguin account?</summary>

Yes. Deleting your BotPenguin account only removes your data from BotPenguin's systems. You must separately disconnect WhatsApp, Instagram, or Facebook access through Meta Business Manager or the respective platform settings.

</details>

<details>

<summary>How long does BotPenguin account deletion take?</summary>

Once submitted, your deletion request is sent to BotPenguin and your account will be permanently closed.

</details>

<details>

<summary>Can I recover my account after requesting deletion?</summary>

No. Once you confirm by typing "DELETE MY ACCOUNT" and submit the request, the action is permanent and cannot be reversed.

</details>

<details>

<summary>Will deleting my WhatsApp number from WhatsApp Manager affect my personal WhatsApp account?</summary>

No. Deleting the number from WhatsApp Manager only removes it from the WhatsApp Business Platform/API connection. It does not delete your personal WhatsApp account or chat history.

</details>

<details>

<summary>Who can perform these removal steps on Meta's platforms?</summary>

You must have admin access to the relevant Meta Business Portfolio, Instagram account, or Facebook Page to complete these steps.

</details>

***

### Support

If everything is correct and you are still unable to move forward, write to us at **<support@botpenguin.com>**. We will respond back within 48 business hours.

***

### 🎉 Completion

🎉 You have successfully completed this guide. Your BotPenguin account and all connected Meta platform access (WhatsApp, Instagram, and Facebook) have been removed.