Notifications
All your important alerts, organized and customizable.
📌 Overview
The Notifications section in BotPenguin helps you stay informed about important activities such as new chat requests, user messages, live chat requests, and new lead creation. You can view all notifications in one place and customize how and when you receive them.
🔔 Notifications Dashboard
The Notifications tab displays a complete list of alerts generated by your bots and users.
What You’ll See
Each notification includes:
Type – Nature of the notification (e.g., New Chat Request)
Message – Details about the activity
Action Status – Accepted or Rejected (for actionable notifications)
Timestamp – Date and time when the event occurred
Supported Notification Types
New Chat Request
User Messages
Live Chat Requests
New Lead Creation
🟢 Chat Request Actions
For New Chat Requests, you can take immediate action:
Accept – Start the conversation with the user
Reject – Decline the chat request
Once an action is taken, the status is clearly shown as Accepted or Rejected.
⚙️ Notification Settings
The Notification Settings tab allows you to customize which notifications you want to receive and how you receive them.
Navigate to: Notifications → Notification Settings
🛠 Customize Notifications
You can configure notifications separately for different events.
1️⃣ User Message Notifications
Receive alerts whenever a user sends a message.
Available Settings
Receive notifications for:
All Users
Assigned users
Desktop Notifications – Enable/disable browser alerts
Mobile Push Notifications – Enable/disable mobile alerts
Click Update to save changes.
2️⃣ Live Chat Request Notifications
Get notified whenever a user requests a live chat with an agent.
Available Settings
Desktop Notifications toggle
Mobile Push Notifications toggle
This ensures you never miss a live chat opportunity.
3️⃣ New Lead Notifications
Receive alerts when a new lead is created via bot interactions.
Available Settings
Desktop Notifications toggle
Mobile Push Notifications toggle
Ideal for sales and marketing teams to act quickly on new leads.
💾 Saving or Discarding Changes
Update – Saves your notification preferences
Discard – Reverts changes to the last saved state
🔔 Notification Delivery Channels
BotPenguin supports:
Desktop Notifications (browser-based)
Mobile Push Notifications
You can enable either or both based on your preference.
🧪 Best Practices
Enable Live Chat Request notifications for faster response times
Turn on New Lead notifications for sales follow-ups
Use desktop notifications during work hours
Use mobile push notifications for on-the-go alerts
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