# Settings

## Interactive Guide

{% embed url="<https://app.arcade.software/share/oY7Swmt3kbaN8dKw4Fam>" %}

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## Guidance Video

{% embed url="<https://youtu.be/Z5lnaiAOdKM>" %}

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#### Settings – Configure and Personalize Your Bot Experience

The **Settings** section on BotPenguin provides a centralized control panel to manage your chatbot’s configuration, personalization, and response management capabilities. It enables users to optimize how conversations are handled, organized, and displayed within the platform—tailored to fit their operational workflows.

To access Settings, go to the sidebar, click on **More**, and select **Settings**.

Inside this section, you'll find five key configuration tools:

* **Custom Attributes**\
  Define and capture unique data fields from users to support advanced personalization and reporting needs.

{% content-ref url="/pages/6ttpiKsmzt3DBoquI8zO" %}
[Managing Custom Attribute](/settings/managing-custom-attribute.md)
{% endcontent-ref %}

* **Tags**\
  Categorize conversations in the inbox with easily searchable tags. Tags help teams segment chats by topic, department, priority, or workflow.

{% content-ref url="/pages/5grMNlz25Cb5imF6XlGl" %}
[Manage Tags](/settings/manage-tags.md)
{% endcontent-ref %}

* **Custom Status**\
  Create status labels such as “Open,” “Escalated,” or “In Progress” to better track the lifecycle of every conversation.

{% content-ref url="/pages/A8XXFcECXKd65zuumyuG" %}
[Manage Custom Status](/settings/manage-custom-status.md)
{% endcontent-ref %}

* **Quick Replies**\
  Save frequently used responses and deploy them in one click to reduce reply time and maintain consistency in support.

{% content-ref url="/pages/BRzaY8HG1Ixi683XJ91n" %}
[Quick Replies](/settings/quick-replies.md)
{% endcontent-ref %}

* **Custom Tabs**\
  Organize and filter chats based on user-defined tabs—designed to match your business logic, teams, or funnel stages.

{% content-ref url="/pages/pf71mDbS3a3BS1Nkgkfk" %}
[Custom Tabs](/settings/custom-tabs.md)
{% endcontent-ref %}

If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.botpenguin.com/settings/settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.