> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/settings/settings.md).

# Settings

## Interactive Guide

{% embed url="<https://app.arcade.software/share/oY7Swmt3kbaN8dKw4Fam>" %}

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## Guidance Video

{% embed url="<https://youtu.be/Z5lnaiAOdKM>" %}

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#### Settings – Configure and Personalize Your Bot Experience

The **Settings** section on BotPenguin provides a centralized control panel to manage your chatbot’s configuration, personalization, and response management capabilities. It enables users to optimize how conversations are handled, organized, and displayed within the platform—tailored to fit their operational workflows.

To access Settings, go to the sidebar, click on **More**, and select **Settings**.

Inside this section, you'll find five key configuration tools:

* **Custom Attributes**\
  Define and capture unique data fields from users to support advanced personalization and reporting needs.

{% content-ref url="/pages/6ttpiKsmzt3DBoquI8zO" %}
[Managing Custom Attribute](/settings/managing-custom-attribute.md)
{% endcontent-ref %}

* **Tags**\
  Categorize conversations in the inbox with easily searchable tags. Tags help teams segment chats by topic, department, priority, or workflow.

{% content-ref url="/pages/5grMNlz25Cb5imF6XlGl" %}
[Manage Tags](/settings/manage-tags.md)
{% endcontent-ref %}

* **Custom Status**\
  Create status labels such as “Open,” “Escalated,” or “In Progress” to better track the lifecycle of every conversation.

{% content-ref url="/pages/A8XXFcECXKd65zuumyuG" %}
[Manage Custom Status](/settings/manage-custom-status.md)
{% endcontent-ref %}

* **Quick Replies**\
  Save frequently used responses and deploy them in one click to reduce reply time and maintain consistency in support.

{% content-ref url="/pages/BRzaY8HG1Ixi683XJ91n" %}
[Quick Replies](/settings/quick-replies.md)
{% endcontent-ref %}

* **Custom Tabs**\
  Organize and filter chats based on user-defined tabs—designed to match your business logic, teams, or funnel stages.

{% content-ref url="/pages/pf71mDbS3a3BS1Nkgkfk" %}
[Custom Tabs](/settings/custom-tabs.md)
{% endcontent-ref %}

If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.