# Users & Teams Management

## Interactive Guide

{% embed url="<https://app.arcade.software/share/OYeEQuWH0oLbAicGbMbB>" %}

***

## Guidance Video

{% embed url="<https://www.youtube.com/watch?v=XvqnLzEvJZc>" %}

***

## Teams Section

BotPenguin allows you to onboard your team members, enabling better collaboration and management of your chatbots and enhancing the overall experience for your end-users.

In this documentation, we’ll guide you through:

* **How to Add More Team Members**
* **What Are Roles and How to Create New Roles**
* **How to Assign Leads to Your Team Members**

The **Teams** section allows you to add other team members to your platform and manage their roles, departments, and working hours. This section is divided into four main parts:&#x20;

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FYxQVt8VlDQVe6SPoCw0x%2Fimage.png?alt=media&#x26;token=b90c8b20-47bd-4a0a-b347-b04951313250" alt=""><figcaption></figcaption></figure>

{% content-ref url="users-and-teams-management/creating-and-managing-teams" %}
[creating-and-managing-teams](https://help.botpenguin.com/settings/users-and-teams-management/creating-and-managing-teams)
{% endcontent-ref %}

{% content-ref url="users-and-teams-management/setting-business-hours" %}
[setting-business-hours](https://help.botpenguin.com/settings/users-and-teams-management/setting-business-hours)
{% endcontent-ref %}

{% content-ref url="users-and-teams-management/adding-team-members" %}
[adding-team-members](https://help.botpenguin.com/settings/users-and-teams-management/adding-team-members)
{% endcontent-ref %}

{% content-ref url="users-and-teams-management/creating-and-managing-roles" %}
[creating-and-managing-roles](https://help.botpenguin.com/settings/users-and-teams-management/creating-and-managing-roles)
{% endcontent-ref %}