> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/settings/users-and-teams-management.md).

# Users & Teams Management

## Interactive Guide

{% embed url="<https://app.arcade.software/share/OYeEQuWH0oLbAicGbMbB>" %}

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## Guidance Video

{% embed url="<https://www.youtube.com/watch?v=XvqnLzEvJZc>" %}

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## Teams Section

BotPenguin allows you to onboard your team members, enabling better collaboration and management of your chatbots and enhancing the overall experience for your end-users.

In this documentation, we’ll guide you through:

* **How to Add More Team Members**
* **What Are Roles and How to Create New Roles**
* **How to Assign Leads to Your Team Members**

The **Teams** section allows you to add other team members to your platform and manage their roles, departments, and working hours. This section is divided into four main parts:&#x20;

<figure><img src="/files/JNWNfI4H8DPesuXTeoeE" alt=""><figcaption></figcaption></figure>

{% content-ref url="/pages/4SVscRD2Fml3eWn6eNUS" %}
[Creating and Managing Teams](/settings/users-and-teams-management/creating-and-managing-teams.md)
{% endcontent-ref %}

{% content-ref url="/pages/AV6jg3e9lJXXl0WF2Txp" %}
[Setting Business Hours](/settings/users-and-teams-management/setting-business-hours.md)
{% endcontent-ref %}

{% content-ref url="/pages/BiCQGnKnwEfdCsBCw9Jm" %}
[Adding Team Members](/settings/users-and-teams-management/adding-team-members.md)
{% endcontent-ref %}

{% content-ref url="/pages/jLijBH4rSUn73s79rnk3" %}
[Creating and Managing Roles](/settings/users-and-teams-management/creating-and-managing-roles.md)
{% endcontent-ref %}