# Buying Add-Ons

### What Are Add-on?

Add-on let you extend your existing BotPenguin subscription by adding extra capacity or premium features. Add-ons do not replace your base plan—they work alongside it.

You should use add-ons when:

* You are reaching your usage limits
* Your team or traffic grows
* You need advanced branding or AI capacity

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### How to Access Add-on?

1. Log in to your BotPenguin Dashboard
2. Navigate to **Subscriptions**
3. Click on the **Add-on** tab

You will see all available add-on categories on this page.

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### 1. Message Add-on Packs

Message Add-on Packs increase the **total number of messages** your account can send across supported channels.

#### Available Packs

* Pack of **1,000 Messages**
* Pack of **5,000 Messages**
* Pack of **10,000 Messages**
* Pack of **1,00,000 Messages**
* Pack of **5,00,000 Messages**
* Pack of **10,00,000 Messages**

Each pack shows:

* Message count
* Monthly price
* **➕ Add** button to add the pack to your cart
* Selected plan will be added to the cart
* increase or decrease the quantity by clicking on + and -
* Click on remove Add-on button to remove it.

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* Click on proceed to payment to enable the add on to the platfoem.

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**Use this add-on if:**

* Your bots are handling high conversation volume, and
* You want uninterrupted messaging

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### 2. WhatsApp (WA) Message Add-on Packs

These add-ons are dedicated to **WhatsApp messaging** and are consumed only for WhatsApp conversations.

#### Available Packs

* Pack of **1,000 WA Messages**
* Pack of **5,000 WA Messages**
* Pack of **10,000 WA Messages**
* Pack of **1,00,000 WA Messages**
* Pack of **10,00,000 WA Messages**

Each pack displays:

* WA message count
* Monthly pricing
* **➕ Add** option

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### 3. Agents Add-on

Agents Add-ons allow you to add **more human agent seats** so your team can handle more live conversations.

#### Available Agent Packs

* **Additional Human Agent** – 1 Agent Seat
* **Pack of 5 Human Agents** – 5 Agent Seats
* **Pack of 10 Human Agents** – 10 Agent Seats

**Recommended when:**

* Your support team is expanding
* You need to manage multiple chats simultaneously

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### 4. AI Message Add-on Packs

AI Message Add-ons increase the number of **AI-powered responses** your bots can generate.

#### Available AI Message Packs

* **1,000 AI Messages**
* **5,000 AI Messages**
* **10,000 AI Messages**
* **100,000 AI Messages**
* **1,000,000 AI Messages**

These are useful when:

* You use AI Agents extensively
* Your bots handle long or frequent conversations

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### 5. AI Database Add-on Packs

AI Database Add-ons increase your **AI training data storage limit**, allowing you to upload more documents and knowledge sources.

#### Available Storage Packs

* **1 GB (1024 MB)** Database Limit
* **5 GB (5120 MB)** Database Limit
* **10 GB (10240 MB)** Database Limit
* **50 GB (51200 MB)** Database Limit
* **100 GB (102400 MB)** Database Limit

**Best for:**

* Large documents
* Extensive knowledge bases
* Advanced AI training

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### 6. White Label Chat Window

This add-on removes the **“Chat by BotPenguin”** branding from your chatbot widget.

#### Key Benefits

* Clean, brand-first chat experience
* Maintains your business identity

This add-on is billed monthly.

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### 7. Agent White Label Chat Window

This add-on removes BotPenguin branding from the **human agent chat interface**.

#### Key Benefits

* Fully branded agent conversations
* Professional white-labeled support experience

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### Adding Add-ons to Cart

1. Click the **➕ Add** button on any add-on card
2. The selected add-on appears in **Your Cart** (right panel)
3. Review selected add-ons before checkout

If no add-ons are selected, you’ll see:

> *Your Cart is empty, please add some add-ons*

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### Checkout & Billing

1. Review your cart
2. Proceed to payment
3. Complete checkout using available payment methods

#### Billing Notes

* Add-ons are billed **monthly**
* They renew with your main subscription
* Pricing may vary based on add-on type

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### Important Notes

* Add-ons do **not** change your base plan
* Multiple add-ons can be purchased together
* Unused limits may not roll over (as per policy)
* Removing add-ons usually applies from the next billing cycle

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## FAQ

<details>

<summary><strong>Can I buy multiple add-ons?</strong></summary>

Yes, you can purchase multiple add-ons based on your needs.

</details>

<details>

<summary><strong>Q. Are WhatsApp add-ons separate from normal messages?</strong></summary>

Yes, WA message add-ons are consumed only for WhatsApp conversations.

</details>

<details>

<summary><strong>Q. When do add-ons become active?</strong></summary>

Add-ons are activated immediately after successful payment.

</details>

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✅ *Tip:* Monitor your usage regularly to choose the right add-on combination and avoid service interruptions.

### Need Help?

If you face any issues managing your subscription, contact **<support@botpenguin.com>** from the dashboard or reach out via the official support channels.