Buying Add-Ons

Add-on allow you to purchase additional limits on top of your existing BotPenguin subscription so your bots continue running without interruption.

What Are Add-on?

Add-on let you extend your existing BotPenguin subscription by adding extra capacity or premium features. Add-ons do not replace your base plan—they work alongside it.

You should use add-ons when:

• You are reaching your usage limits

• Your team or traffic grows

• You need advanced branding or AI capacity

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How to Access Add-on?

1. Log in to your BotPenguin Dashboard

2. Navigate to Subscriptions

3. Click on the Add-on tab

You will see all available add-on categories on this page.

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1. Message Add-on Packs

Message Add-on Packs increase the total number of messages your account can send across supported channels.

Available Packs

• Pack of 1,000 Messages

• Pack of 5,000 Messages

• Pack of 10,000 Messages

• Pack of 1,00,000 Messages

• Pack of 5,00,000 Messages

• Pack of 10,00,000 Messages

Each pack shows:

• Message count

• Monthly price

• ➕ Add button to add the pack to your cart

• Selected plan will be added to the cart

• increase or decrease the quantity by clicking on + and -

• Click on remove Add-on button to remove it.

• Click on proceed to payment to enable the add on to the platfoem.

Use this add-on if:

• Your bots are handling high conversation volume, and

• You want uninterrupted messaging

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2. WhatsApp (WA) Message Add-on Packs

These add-ons are dedicated to WhatsApp messaging and are consumed only for WhatsApp conversations.

Available Packs

• Pack of 1,000 WA Messages

• Pack of 5,000 WA Messages

• Pack of 10,000 WA Messages

• Pack of 1,00,000 WA Messages

• Pack of 10,00,000 WA Messages

Each pack displays:

• WA message count

• Monthly pricing

• ➕ Add option

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3. Agents Add-on

Agents Add-ons allow you to add more human agent seats so your team can handle more live conversations.

Available Agent Packs

• Additional Human Agent – 1 Agent Seat

• Pack of 5 Human Agents – 5 Agent Seats

• Pack of 10 Human Agents – 10 Agent Seats

Recommended when:

• Your support team is expanding

• You need to manage multiple chats simultaneously

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4. AI Message Add-on Packs

AI Message Add-ons increase the number of AI-powered responses your bots can generate.

Available AI Message Packs

• 1,000 AI Messages

• 5,000 AI Messages

• 10,000 AI Messages

• 100,000 AI Messages

• 1,000,000 AI Messages

These are useful when:

• You use AI Agents extensively

• Your bots handle long or frequent conversations

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5. AI Database Add-on Packs

AI Database Add-ons increase your AI training data storage limit, allowing you to upload more documents and knowledge sources.

Available Storage Packs

• 1 GB (1024 MB) Database Limit

• 5 GB (5120 MB) Database Limit

• 10 GB (10240 MB) Database Limit

• 50 GB (51200 MB) Database Limit

• 100 GB (102400 MB) Database Limit

Best for:

• Large documents

• Extensive knowledge bases

• Advanced AI training

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6. White Label Chat Window

This add-on removes the “Chat by BotPenguin” branding from your chatbot widget.

Key Benefits

• Clean, brand-first chat experience

• Maintains your business identity

This add-on is billed monthly.

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7. Agent White Label Chat Window

This add-on removes BotPenguin branding from the human agent chat interface.

Key Benefits

• Fully branded agent conversations

• Professional white-labeled support experience

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Adding Add-ons to Cart

1. Click the ➕ Add button on any add-on card

2. The selected add-on appears in Your Cart (right panel)

3. Review selected add-ons before checkout

If no add-ons are selected, you’ll see:

Your Cart is empty, please add some add-ons

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Checkout & Billing

1. Review your cart

2. Proceed to payment

3. Complete checkout using available payment methods

Billing Notes

• Add-ons are billed monthly

• They renew with your main subscription

• Pricing may vary based on add-on type

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Important Notes

• Add-ons do not change your base plan

• Multiple add-ons can be purchased together

• Unused limits may not roll over (as per policy)

• Removing add-ons usually applies from the next billing cycle

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FAQ

Can I buy multiple add-ons?

Yes, you can purchase multiple add-ons based on your needs.

Q. Are WhatsApp add-ons separate from normal messages?

Yes, WA message add-ons are consumed only for WhatsApp conversations.

Q. When do add-ons become active?

Add-ons are activated immediately after successful payment.

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✅ Tip: Monitor your usage regularly to choose the right add-on combination and avoid service interruptions.

Need Help?

If you face any issues managing your subscription, contact [email protected] from the dashboard or reach out via the official support channels.