> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/~/changes/483/botpenguin-resource-centre/how-botpenguin-works.md).

# How BotPenguin works?

Look at you, empowered and glowing with the powers of automation and customer engagement

## Make the most of BotPenguin's powers

We have made guides and help documents for every step in your user journey, and if we haven't, just let us know.

You can get detailed know-how by navigating to the below section.

{% content-ref url="/pages/nmcLKvjotzOFfnD77FRY" %}
[How BotPenguin works?](/~/changes/483/botpenguin-resource-centre/how-botpenguin-works.md)
{% endcontent-ref %}

{% content-ref url="/pages/60TyXMslTH1cIMKWXvB9" %}
[Platform Guidelines & Training](/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices.md)
{% endcontent-ref %}

{% content-ref url="/pages/68OtnlsFwsYKjdYcapiU" %}
[Frequently asked questions (FAQs)](/~/changes/483/botpenguin-resource-centre/frequently-asked-questions-faqs.md)
{% endcontent-ref %}

{% content-ref url="/pages/6qALTlGsweONex242Yaz" %}
[Common Errors & Troubleshooting](/~/changes/483/botpenguin-resource-centre/common-errors-and-troubleshooting.md)
{% endcontent-ref %}

## :loudspeaker: Stay updated with BotPenguin

We have streamlined documentation for you to remain in sync with what's new happening on the BotPenguin. Whenever we will release anything, we will update you as well. Here are links that will help you to stay updated 

{% content-ref url="/pages/Rx7uyqEq6iJZoN1ZV2oB" %}
[What's New](/~/changes/483/platform-updates-and-info/whats-new.md)
{% endcontent-ref %}

{% content-ref url="/pages/0HqXlHSysUMVgwCjaajd" %}
[Release Updates](/~/changes/483/platform-updates-and-info/release-updates.md)
{% endcontent-ref %}

{% content-ref url="/pages/MyUbsD6Mpg8fN5bfVFBM" %}
[BotPenguin Roadmap](/~/changes/483/platform-updates-and-info/botpenguin-roadmap.md)
{% endcontent-ref %}

### Looking for a new feature

in case you have any feature, you can raise the feature request using the below link

{% content-ref url="/pages/Zp8QCbBav5JY6VVrCOLD" %}
[Feature Requests](/~/changes/483/platform-updates-and-info/feature-requests.md)
{% endcontent-ref %}

### Report a Bug

in case you have got any bugs.  Report us now, we will fix it ASAP

{% content-ref url="/pages/POgwIYszOKKYmFSWoX6l" %}
[Report a bug!](/~/changes/483/platform-updates-and-info/report-a-bug.md)
{% endcontent-ref %}

## :question: Got any questions?

If you have any questions, you can look into our repository of FAQs, most likely, you will find your answer here, If now, write us at [support@botpenguin.com.](mailto:support@botpenguin.com)

{% embed url="<https://youtu.be/EVM0m7hSZoo>" %}
BotPenguin Demo
{% endembed %}