> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training.md).

# Platform Guidelines & Training

- [AI Agents Best Practices](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices.md): Utilize this section to make uderstand all the links at AI Management
- [Setting Up Your AI Agent: Guidelines and Best Practices](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/setting-up-your-ai-agent-guidelines-and-best-practices.md): This page comprises of the best practices for making AI Agent.
- [Agent Profile Setup: Core Instructions & Best Practices](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/agent-profile-setup-core-instructions-and-best-practices.md): This page describes the properties for the best properties of the AI Agents
- [Conversation Flow Setup & Best Practices](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/conversation-flow-setup-and-best-practices.md): This page gives the detailed description of the flow setup of AI Agent's, and how best to configure the flow.
- [Managing Agent Display Name on WhatsApp](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/managing-agent-display-name-on-whatsapp.md)
- [Applying Custom CSS to Chat Window](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/applying-custom-css-to-chat-window.md)
- [Styling the Launcher Icon with Custom CSS](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/styling-the-launcher-icon-with-custom-css.md)
- [Installing Agents on Websites](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/installing-agents-on-websites.md)
- [Integrating WhatsApp with AI Agents](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/ai-agents-best-practices/integrating-whatsapp-with-ai-agents.md)
- [WhatsApp Cloud API by Meta](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-cloud-api-by-meta.md): This page contains the information on the vital topics that you should be aware if you are working with Meta WhatsApp Cloud API
- [Setting Up Your Facebook Business Manager](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-cloud-api-by-meta/setting-up-your-facebook-business-manager.md): This page contains information on setting up Facebook business manager and best practices to minimise the risk of being blocked.
- [Meta Conversation Pricing for WhatsApp Cloud API](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-cloud-api-by-meta/meta-conversation-pricing-for-whatsapp-cloud-api.md): This document provides an overview of how conversation-based pricing works on the WhatsApp Business Platform.
- [Update WhatsApp Bot Profile](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-cloud-api-by-meta/update-whatsapp-bot-profile.md): This page contains the information on process for updating you WhatsApp Profile for Bot.
- [Getting a Blue Tick(previously Green Tick) on WhatsApp](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-cloud-api-by-meta/getting-a-blue-tick-previously-green-tick-on-whatsapp.md): This page contains the information on process for getting green tick on WhatsApp business API account.
- [WhatsApp Bot Creation with Manual Onboarding](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding.md): This page contains end to end guide to create the WhatsApp Bot with manual onboarding process
- [Prerequisites for WhatsApp Bots](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/prerequisites-for-whatsapp-bots.md): This page contains the info about all you need to create WhatsApp Bot
- [Create a Meta App](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/create-a-meta-app.md): This page contains information on how to create the Meta app.
- [Register & Verify your WhatsApp Number](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/register-and-verify-your-whatsapp-number.md): This page contains information on how to register and verify WhatsApp number on Meta
- [Subscribe WA webhook with BotPenguin](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/subscribe-wa-webhook-with-botpenguin.md): This page contains the information on how to configure the Webhook for WhatsApp account
- [Update WA account Payment Method](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/update-wa-account-payment-method.md): This page contains the information in how you can assign the payment method to any WhatsApp Account
- [Assign System User to WhatsApp Account](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/assign-system-user-to-whatsapp-account.md): This page contains the information in how you can assign system user to the WhatsApp Account
- [Getting all the necessary details from Meta Developer Dashboard](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-manual-onboarding/getting-all-the-necessary-details-from-meta-developer-dashboard.md): This page contain the information about the key details that you need to copy from Meta dashboard.
- [WhatsApp Bot Creation with Automated onboarding](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/whatsapp-bot-creation-with-automated-onboarding.md): This page contains end to end guide to create the WhatsApp Bot with Automated BotPenguin Onboarding.
- [Migration Of Whatsapp Account from other platforms to BotPenguin](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/migration-of-whatsapp-account-from-other-platforms-to-botpenguin.md): This page contains the information for migrating and using your whatsapp account that was created on other platforms in BotPenguin.
- [Reconnect Whatsapp Bot](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/reconnect-whatsapp-bot.md): This page contains the information for reconnecting your whatsapp bot with your registered number
- [How to Delete a WhatsApp Bot](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/how-to-delete-a-whatsapp-bot.md): This section contains essential information and usage guidelines for deleting a WhatsApp number from a bot and making it available for use on standard WhatsApp or WhatsApp Business accounts.
- [Recovering Your Restricted Meta Account](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/recovering-your-restricted-meta-account.md): This page gives an in depth guide on how to recover your restricted Meta Business Account
- [Your New AI Training Engine](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/your-new-ai-training-engine.md): Learn the details of all your all new training engine!
- [Must know-how of BotPenguin](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin.md): This Page contains guides on some of the key functionality that everyone should be aware to fully unlock the power of the BotPenguin.
- [Manage & Use Custom Attributes](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/manage-and-use-custom-attributes.md): This page contains information about the custom attributes and how you can use them in BotPenguin
- [Call external APIs in your chat flows](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/call-external-apis-in-your-chat-flows.md): This page contains information about how you can call external APIs in your chat flows.
- [Manging team roles & Users](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/manging-team-roles-and-users.md): This page contains information on how can you can add new team members and you give them custom access permissions.
- [Unlock BotPenguin AI](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/unlock-botpenguin-ai.md): This page contains the information on how you can use the BotPenguin AI to enhance your chatbot capabilities.
- [Support Agent guide](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/support-agent-guide.md): This page contains all the necessary information regarding the live chat, how a agent can use that functionality in detail.
- [Send WhatsApp notifications using the BotPenguin APIs](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/send-whatsapp-notifications-using-the-botpenguin-apis.md): This page contains the Information on how can you send WhatsApp Notifications from your platform using the BotPenguin APIs
- [Chatbot User Authentication](https://help.botpenguin.com/~/changes/483/platform-guidelines-and-training/must-know-how-of-botpenguin/chatbot-user-authentication.md): This page contains all the necessary information regrading how you can authenticate users which are coming to your chatbot.