🟩October'24 Release

This Page contains the information of the releases of BotPenguin

Release 3.8.2

Release Summary Date: October 28, 2024

Tested on: October 27, 2024

• Operating System (Stable Version): Windows 11 Home (Version 23H2)

• Browser: Chrome (Version 130.0.6723.70)

✅ Key Features & Updates

• Team Management & Chat Auto-assignment:

  • You can now create custom departments and set business hours for team members.

  • A new "Assign Chat" component has been added to the WhatsApp bot, allowing automatic chat assignment to team members.

• Enhanced Redirect & Multi-flow Support:

  • Website and social bots now support redirect components for all services.

  • Added multi-flow functionality for the Website Bot, allowing streamlined interactions.

• Attribute Masking for Privacy:

  • Introduced masking for sensitive attributes, helping ensure data privacy for custom users and agents.

✅ Platform Enhancements and Fixes

• BotPenguin in Chat Flow (Whitelabel Fix):

  • Resolved an issue where BotPenguin branding appeared in whitelabel chat flows.

• WhatsApp Carousel v2:

  • Enhanced the WhatsApp template component to support regular and carousel templates.

• Agent Notifications:

  • Fixed agent notification issues to ensure real-time updates for team members.

• Template Creation and Tag Search:

  • Fixed template creation for bots with similar names.

  • Introduced a search-by-tag feature to help organize templates in the agency section.

• Uptime Monitoring API:

  • An Uptime Monitor API was added to track microservices' performance, ensuring platform reliability.

• UI Fixes Across Platform:

  • Improved sidebar icon alignment for multi-language support.

  • Resolved sidebar reload issue.

  • Enhanced inbox UI, including profile-saving fixes and improved chat selection alignment.

• Meta WhatsApp Template Synchronization:

  • Fixed an issue with Meta template updates not reflecting in BotPenguin.

• WhatsApp Bot Flow Trigger Update:

  • Updated flow triggers to support "Exact" and "Contains" keyword matching, allowing more precise interactions.

• Lead Assignment & Send Template Improvements:

  • Fixed an issue with lead assignment and added functionality for tag assignment in the Send Template API.

• Enhanced Chat Translation & Media Support:

  • Improved inbox chat translation, especially for replied-to messages, and added media validations to restrict allowed file types.

• Other Notable Fixes:

  • Fixed "Revisit Flow" toggle, role updates for agency members, and Shopify integration for tracking URLs.

  • Improved developer API sections and bulk messaging experience in the inbox.

  • Resolved API call issues by adding a page refresh option for calls taking over 15 seconds.

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Release 3.8.1

Release Summary Date: October 4, 2024

Tested on: October 3, 2024

• Operating System (Stable Version): macOS - Ventura Version 14.4.1 (23E224)

• Browser: Chrome - Version 126.0.6478.183 (Official Build) (arm64)

✅ Platform Enhancements and Customer Success Resolutions

• Appointment Booking via WhatsApp: Integration for booking appointments through WhatsApp using Acuity Scheduling and Go High Level is now fully functional. You can easily book appointments directly through WhatsApp!

• Upload Service Fixes: The issue with file uploads in the Inbox (especially when there was an empty caption) has been fixed, making uploads smoother and more reliable.

• AI Suggestions for Queries: The AI suggestion feature now provides helpful recommendations for queries if enabled in the ChatBot customize section. This enhances the chatbot's interaction quality.

• Single Choice Component Fix: The issue with the Header Message in the single choice component has been resolved. It now displays correctly without any bugs.

• Retention Period Dropdown: The retention period dropdown issue has been fixed, ensuring it works properly when setting retention periods for your data.

• New Landing Page Loader: A new loader has been added to the landing page, improving the loading experience for users.

• Subscription Auto-Renewal Fix: The issue with subscription auto-renewal for users without a payment gateway integration has been resolved, ensuring seamless renewals.

• Single Choice Component - Blank Spaces Bug: The bug with blank spaces being saved in options for the single choice component has been fixed, ensuring smoother functionality.