BotPenguin Resource Centre
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  • 🏠Introduction
  • πŸ“’BotPenguin Resource Centre
    • πŸƒβ€β™‚οΈHow BotPenguin works?
      • Onboarding
      • Create new chatbot
        • Website Chatbot
        • Landing Page Chatbot
        • WhatsApp Chatbot
        • Instagram Chatbot
        • Facebook Chatbot
        • Telegram Chatbot
        • Microsoft Teams Bot
        • Make Your Live Chat Chatbot
      • Edit Your Chat Flow
        • Multiple flows(Redirect component)
        • Components In Chatflow
          • Request Information
          • Send Information
          • Trigger Actions
        • Email Validation
      • Pre-Built Chatbot Templates
      • Train Your AI Chatbot
        • Website
        • File Upload
        • Google Sheets
        • FAQs
        • Unanswered Questions
        • Other Sources
      • Install your Chatbot
        • Install your Website Chatbot
        • Install Website Chatbot on Custom Build Website
        • Install Website Bot on WordPress
        • Install Website Chatbot on Wix
        • Install Website Chatbot on Squarespace
        • Widget Installation
      • Automation
        • Widget
        • WhatsApp Template Setup
        • WhatsApp Catalog Setup
        • WhatsApp Flows (Forms) Setup
        • WhatsApp Broadcast Setup
        • WhatsApp Drip Campaigns Setup
        • Facebook Auto-Reply Feature
        • Instagram Auto-Replies
        • Instagram Automation
          • Instagram Broadcast
      • Bot Settings
        • Website Chatbot Settings
          • Design
            • Customize Landing Page Bot
          • General
          • Alerts
          • Triggers
          • User Access
          • Chat Window
            • Transfer Chat to WhatsApp Functionality
          • AI settings
            • Configuring Chatbot Scenarios
        • WhatApp Chatbot Settings
          • General
          • Triggers
          • Alerts
          • API Key
          • WhatsApp Profile
          • AI settings
            • Configuring Chatbot Scenarios
        • Telegram Chatbot Settings
          • General
          • Telegram Profile
          • AI settings
        • Instagram Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Facebook Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Chatbot Persona
        • Creating Custom Instructions
        • How to configure and use AI Assistants
      • 3rd Party Apps Integrations
        • ChatGPT
        • BotPenguin Integrations
          • Integrate BotPenguin with Acuity Scheduling
          • Integrate BotPenguin with Microsoft Teams
          • Integrate BotPenguin with WooCommerce
          • Integrate BotPenguin with Autopilot
          • Integrate BotPenguin with Firmao CRM
          • Integrate BotPenguin with Capsule CRM
          • Integrate BotPenguin with Facebook Pixels
          • Integrate BotPenguin with Elevio CRM
          • Integrate BotPenguin with Close CRM
          • Integrate BotPenguin with CalendarHero CRM
          • Integrate BotPenguin with Extraaedge CRM
          • Integrate BotPenguin with Infobip CRM
          • Integrate BotPenguin with Google Sheets
          • Integrate BotPenguin with Google Calendar
          • Integrate BotPenguin with Google Task
          • Integrate BotPenguin with Google Gemini
          • Integrate BotPenguin with HelpShift CRM
          • Integrate BotPenguin with Zendesk CRM
          • Integrate BotPenguin with LeadSquared CRM
          • Integrate BotPenguin with Zoho Desk
          • Integrate BotPenguin with SupportBee CRM
          • Integrate BotPenguin with Wealthbox CRM
          • Integrate BotPenguin with Brevo (formally SendInBlue)
          • Integrate BotPenguin with Apptivo CRM
          • Integrate BotPenguin with Freshdesk CRM
          • Integrate BotPenguin with Help Desk CRM
          • Integrate BotPenguin with Helpcrunch CRM
          • Integrate BotPenguin with Jira CRM
          • Integrate BotPenguin with KarmaCRM
          • Integrate BotPenguin with LiveAgent CRM
          • Integrate BotPenguin with NetHunt CRM
          • Integrate BotPenguin with Plivo CRM
          • Integrate BotPenguin with Recurly CRM
          • Integrate BotPenguin with Shipway CRM
          • Integrate BotPenguin with TeamGate CRM
          • Integrate BotPenguin with Zoho Projects
          • Integrate BotPenguin with Zoho CRM
          • Integrate BotPenguin with Google Drive
          • Integrate BotPenguin with Agile CRM
          • Integrate BotPenguin with Pipedrive
          • Integrate BotPenguin with Drip CRM
          • Integrate BotPenguin with GetResponse
          • Integrate BotPenguin with Groove
          • Integrate BotPenguin with Helpdocs
          • Integrate BotPenguin with Bitrix24
          • Integrate BotPenguin with Freshworks CRM
          • Integrate BotPenguin with Insightly CRM
          • Integrate BotPenguin with Nimble CRM
          • Integrate BotPenguin with Nutshell CRM:-
          • Integrate BotPenguin with OntraPort CRM
          • Integrate BotPenguin with HubSpot
          • Integrate BotPenguin with WebHoper
          • Integrate BotPenguin with EngageBay
          • Integrate BotPenguin with FrontApp
          • Integrate BotPenguin with Copper CRM
          • Integrate BotPenguin with Salesflare
          • Integrate BotPenguin with No CRM
          • Integrate BotPenguin with Helprace
          • Integrate BotPenguin with Flowlu
          • Integrate BotPenguin with Pipeline
          • Integrate BotPenguin with Zingtree
          • Integrate BotPenguin with Salesforce CRM:-
          • Integrate BotPenguin with Chakra CRM:-
          • Integrate BotPenguin with SimplyBook:-
          • Integrate BotPenguin with Gitbook
          • Integrate BotPenguin with GoHigh Level
          • Integrate BotPenguin with Voxloud
          • Integrate BotPenguin with ViaSocket
          • Integrate BotPenguin with Twilio
          • Integrate BotPenguin with Shopify
          • Integrate BotPenguin with Razorpay
          • Integrate BotPenguin with Pabbly
          • Integrate BotPenguin with Outlook
          • Integrate BotPenguin with OnPipeline
          • Integrate BotPenguin with Notion
          • Integrate BotPenguin with MoEngage
          • Integrate BotPenguin with Kylas CRM
          • Integrate BotPenguin with Google Analytics
          • Integrate BotPenguin with FirstPromoter
          • Integrate Botpenguin with Google Contacts
          • Integrate Botpenguin with Zoho CRM
          • Integrate BotPenguin with Zapier
          • Integrate BotPenguin with Make.com
      • Inbox
        • Chats window
        • Orders
        • Contacts
        • Groups
        • Real-Time Customer Interaction
        • Importing WhatsApp Contacts
        • Creating Segments
        • Using Tags
      • Analytics
      • Teams
        • Departments
        • Business hours
        • Team
        • Role
        • Using Teams in Chatflow
      • Settings
        • Custom Attribute
        • Tags
        • Custom Status
        • Quick Replies
        • Custom Tabs
      • My Account
        • Account
        • Password
      • Subscription & Plans (Legacy Version)
      • Subscription & Plans (Latest Version)
    • ❓Frequently asked questions (FAQs)
      • Onboarding FAQs
      • Edit your chat flow
      • Bot Installation FAQs
      • Inbox FAQs
      • Profile, Team & Notifications FAQs
      • Analytics FAQs
      • Chat Flow FAQs
      • Bot Settings FAQs
      • WhatsApp FAQs
      • Subscription FAQs
      • Product Update FAQs
      • ChatGPT FAQs
    • πŸ› οΈCommon Errors & Troubleshooting
  • πŸ“–Platform Guidelines & Training
    • πŸ‘©β€πŸ’»WhatsApp Cloud API by Meta
      • βš™οΈSetting Up Your Facebook Business Manager
      • πŸ’°Meta Conversation Pricing for WhatsApp Cloud API
      • πŸ‘§Update WhatsApp Bot Profile
      • βœ…Getting a Blue Tick(previously Green Tick) on WhatsApp
    • πŸ”‘WhatsApp Bot Creation with Manual Onboarding
      • βœ…Prerequisites for WhatsApp Bots
      • πŸ”€Create a Meta App
      • βœ”οΈRegister & Verify your WhatsApp Number
      • πŸ”—Subscribe WA webhook with BotPenguin
      • πŸ’³Update WA account Payment Method
      • πŸ¦Έβ€β™€οΈAssign System User to WhatsApp Account
      • πŸ“ƒGetting all the necessary details from Meta Developer Dashboard
    • βš™οΈWhatsApp Bot Creation with Automated onboarding
    • 🐧Migration Of Whatsapp Account from other platforms to BotPenguin.
    • ♻️Reconnect Whatsapp Bot
    • πŸ”Recovering Your Restricted Meta Account
    • πŸ’‘Must know-how of BotPenguin
      • πŸ”€Manage & Use Custom Attributes
      • πŸ–₯️Call external APIs in your chat flows
      • πŸ‘¨β€πŸ’ΌManging team roles & Users
      • πŸͺ„Unlock BotPenguin AI
      • πŸ•΅οΈβ€β™‚οΈSupport Agent guide
      • πŸ“¨Send WhatsApp notifications using the BotPenguin APIs
      • Chatbot User Authentication
  • ⚑Platform Updates & Info
    • πŸ”₯What's New
    • 🐞Report a bug!
    • πŸ—’οΈFeature Requests
    • 🐧BotPenguin Roadmap
    • 🀝Connect With Us
  • πŸ› οΈAPI References
    • πŸ“„Contacts & Chats APIs
      • Get All Contacts
      • Getting Groups/Segments
      • Add WhatsApp Contact
      • Delete WhatsApp Contact
      • Website Contacts & Meta Data
    • πŸ“„WhatsApp Cloud API
      • GET Templates List
      • POST WhatsApp Template Message
      • POST Send Message API
  • 🀝Partner Documentation
    • 🐧BotPenguin Partner Onboarding
      • Signup as a BotPenguin Partner
      • Setup your Pricing Plans
      • Connect to your Domain
      • Setup 3rd Party Integrations
        • Setup AWS SES Account
        • Setup Google reCAPTCHA
        • Setup ChatGPT Account
        • Setup Zoho Integrations
        • Setup Google OAuth App
        • Setup RazorPay Account
        • Setup Stripe Account
        • Setup Facebook App for WhatsApp & Facebook Bots
          • Create Facebook Login for Business Configuration
          • Meta System User Token
      • Setup your pricing plans (Legacy Version)
      • Setup your Pricing Plans (Latest Version)
    • πŸ™‹β€β™‚οΈPartner FAQs
      • Onboarding
      • Affiliate Partner
      • Implementation Partner
      • Whitelabel Partner
      • WhatsApp Whitelabel Partner
      • Add-ons FAQs
      • Subscription FAQs
      • LTD FAQs
    • πŸ“”Partner API References
      • Setting up environment
      • Get Customer
      • Create Customer
      • Update Customer
      • Delete Customer
      • Get Customer API Token
      • Get Team Members (Custom Users)
      • Get Custom User (Team Member) Token
      • Embedding the BotPenguin Inbox in 3rd Party Apps
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  1. BotPenguin Resource Centre

Common Errors & Troubleshooting

This section contains most occurring errors and how you can troubleshoot them to fix.

The Password field is not accepting my password

Whenever you are setting up a password, make sure you use:

  • At least 8 characters β€”the more characters, the better

  • At least one uppercase letter

  • At least one numeric character

  • At least one special character, e.g.,! @ # ? ]

Failing to follow these guidelines may result in the issue you are facing.

The Email field is not accepting my email

It may occur due to the following reasons:

  1. You already have an account on BotPenguin

  2. The email address you entered is invalid or has been blocked by BotPenguin

My WhatsApp API key is not working

It is happening probably because of the below reasons:

  1. The key you are using may not be correct or have some error. Verify your key with your provider

  2. Your key is already in use.

My Telegram bot token is not working

It is happening probably because of the below reasons:

  1. The token you are using may not be correct or have some error.

  2. Your token is already in use.

I am unable to connect To my Facebook page

It is happening probably because of the below reasons:

  1. You have not allowed all the permissions required for your Facebook page. Please note that you must be an admin of the Facebook page to initiate integration.

  2. You have already connected another application or bot to your Facebook page.

  3. Your Facebook business page or account is disabled temporarily or permanently.

I have installed the script on my website; however, a bot is not appearing

Your bot may not appear due to the following reasons

  1. You have exceeded your message limit on your plan

  2. You have disabled your bot in the country, IP, region, the website you want to access BotPenguin.

  3. There might be some typo in the script that you used to install the chat widget.

  4. You have not installed the script in the right location, i.e., is the head tag.

I have connected the bot to my CRM. However, it is not sending leads

It may occur due to the following reasons:

  1. Authentication credentials such as Auth Token or API key entered incorrectly or have expired, So try reconnecting the CRM.

  2. Make sure that your CRM account is working fine.

  3. Make sure all the parameters fields are mapped correctly

  4. Make sure you have a paid subscription to BotPenguin, and that You have not exhausted your message limit.

I am unable to connect to my CRM

It may occur due to the following reasons:

  1. Authentication credentials such as Auth Token or API key are entered incorrectly or have expired, So try reconnecting the CRM.

  2. Make sure that your CRM account is working fine.

  3. Make sure all parameter fields are mapped correctly.

I created the test lead. However, I cannot see it in my leads panel

It may occur due to the following reasons:

  1. Your lead can be delayed for 15 min in some cases.

  2. Your visitor does not qualify for the leads.

I am not receiving new lead notifications

It may occur due to the following reasons:

  1. Your lead can be delayed for 15 min in some cases.

  2. Your visitor does not qualify for the leads.

  3. You will not receive a notification until you have closed the chat session by clicking on the X button if you haven't enabled the 'Send incomplete response' option.

  4. This feature is only available under the paid plan, So make sure you are not on a free plan.

My analytics seems to be wrong. It shows old data

Your Analytics will update at 24-hour intervals, So every time you see the analytics, it shows data since the previous day's end.

Please Note:

Currently, Analytics does not count any messages from Facebook, WhatsApp, or Telegram bot.

I am unable to add anything after three team members

In the paid plan for BotPenguin, There is a Limit of 3 team members. Suppose you want to add more than three members. You can contact us to set up more than three team members at an additional cost.

I am unable to apply the white label add-on

This feature is only available to users with a King plan subscription and above. Hence, you must upgrade your subscription first to avail white label add-on.

I am unable to use the messages add-on

This feature is only available to users with a King plan subscription and above. Hence, you must upgrade your subscription first to avail yourself of message add-ons.

My payment link has expired

Due to security reasons, a payment link is only available for a specific period.

  1. If your payment link has expired, you must retry payment again by creating a new one from the payment gateway.

I have made changes to my configuration. However, it is not reflected in the bot

All the changes of Bot Configuration get reflected after 15 mins. If you can't see the changes, Go to Bot Settings -> General and Click the Invalidate cache button.

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Last updated 2 months ago

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