WhatsApp Chatbot

Set up and configure your WhatsApp chatbot in BotPenguin.

A WhatsApp Bot allows businesses to automate conversations with customers on WhatsApp. It helps handle inquiries, capture leads, provide support, and send updates without manual intervention.

Setting up your chatbot? This section covers configuration. If you're evaluating BotPenguin for WhatsApp, see the WhatsApp chatbot product page.

What You Can Do With a WhatsApp Bot

• Automatically reply to customer messages

• Share product or service information

• Capture leads and customer details

• Send order updates, notifications, and reminders

• Provide 24/7 customer support

• Route chats to live agents when required

Key Benefits

• 📱 Engage customers on WhatsApp, their preferred channel

• ⚡ Instant responses improve customer experience

• 🤖 Reduce manual workload with automation

• 📊 Track conversations and performance

Common Use Cases

• Lead generation and qualification

• Customer support and FAQs

• Order status and delivery updates

• Appointment booking

• Marketing campaigns and broadcasts

Requirements to Use WhatsApp Bot

• A verified WhatsApp Business number

• Approved WhatsApp Business account

• An active bot and configured chat flow

• Approved WhatsApp message templates (for outbound messages)

Bot SetupManage ChatflowTrain Your AI ChatbotWhatsapp AutomationAI SettingsWhatApp Chatbot SettingsPre-Built Chatflow Templates3rd Party Apps IntegrationsChanging a Whatsapp bots numberWhatsApp Business API Pricing — Meta (Conversation-based)What to Do If WhatsApp Display Name Is Approved but Not Visible