> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/whatsapp-bot.md).

# Whatsapp Bot

A **WhatsApp Bot** allows businesses to automate conversations with customers on WhatsApp. It helps handle inquiries, capture leads, provide support, and send updates without manual intervention.

#### What You Can Do With a WhatsApp Bot

* Automatically reply to customer messages
* Share product or service information
* Capture leads and customer details
* Send order updates, notifications, and reminders
* Provide 24/7 customer support
* Route chats to live agents when required

#### Key Benefits

* 📱 Engage customers on WhatsApp, their preferred channel
* ⚡ Instant responses improve customer experience
* 🤖 Reduce manual workload with automation
* 📊 Track conversations and performance

#### Common Use Cases

* Lead generation and qualification
* Customer support and FAQs
* Order status and delivery updates
* Appointment booking
* Marketing campaigns and broadcasts

#### Requirements to Use WhatsApp Bot

* A verified WhatsApp Business number
* Approved WhatsApp Business account
* An active bot and configured chat flow
* Approved WhatsApp message templates (for outbound messages)

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[Bot Setup](/bots/whatsapp-bot/bot-setup.md)
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[Manage Chatflow](/bots/whatsapp-bot/manage-chatflow.md)
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[Train Your AI Chatbot](/bots/whatsapp-bot/train-your-ai-chatbot.md)
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[Whatsapp Automation](/bots/whatsapp-bot/whatsapp-automation.md)
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[AI Settings](/bots/whatsapp-bot/ai-settings.md)
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[WhatApp Chatbot Settings](/bots/whatsapp-bot/whatapp-chatbot-settings.md)
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[Pre-Built Chatflow Templates](/bots/whatsapp-bot/pre-built-chatflow-templates.md)
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[3rd Party Apps Integrations](/bots/whatsapp-bot/3rd-party-apps-integrations.md)
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[Changing a Whatsapp bots number](/bots/whatsapp-bot/changing-a-whatsapp-bots-number.md)
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[WhatsApp Business API Pricing — Meta (Conversation-based)](/bots/whatsapp-bot/whatsapp-business-api-pricing-meta-conversation-based.md)
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[What to Do If WhatsApp Display Name Is Approved but Not Visible](/bots/whatsapp-bot/what-to-do-if-whatsapp-display-name-is-approved-but-not-visible.md)
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