# Subscription Plans

### Subscription

1. Log in to your **BotPenguin Dashboard**.
2. Click on **Subscriptions** .
3. You will be redirected to **Subscriptions → Plan** tab.
4. Here, you will see two pricing plans:

* **Omnichannel** – Includes features for all bots and agents across channels.
* **WhatsApp** – A WhatsApp-only plan designed for businesses that want to automate conversations, campaigns, and support exclusively on WhatsApp, without AI features.

{% content-ref url="whatsapp-only-plans" %}
[whatsapp-only-plans](https://help.botpenguin.com/subscription/whatsapp-only-plans)
{% endcontent-ref %}

**When you select Omnichannel, you will see the available plans and their features:**

1. **Baby Plan** – This is the default plan assigned when a user first joins the platform. It is ideal for beginners who want to explore chatbots without risk.
2. **Little Plan** – Users can upgrade from the Baby Plan to the Little Plan. It is suitable for automating leads, bookings, and bulk messaging.
3. **King Plan** – Designed for businesses handling higher volumes and requiring deeper integrations.
4. **Emperor Plan** – Best suited for enterprises with custom requirements and very high usage.

You can choose the plan that best fits your needs.\
You also have the option to switch between **monthly** and **yearly** billing by simply toggling the plan duration.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F06AelwuXfm0LZhHrPW4J%2Fimage.png?alt=media&#x26;token=1c8c24ce-0c2f-4b71-a86a-bf3b5e41125e" alt=""><figcaption></figcaption></figure>

6. At the top, you will see the "**Set Up Auto Pay"** button, which allows you to enable automatic payments so the amount can be deducted directly from your bank account.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FdyLo1JYztsjnQH6S1HVT%2Fimage.png?alt=media&#x26;token=641f58a7-d23e-472b-b1d9-b48f5ca2885a" alt=""><figcaption></figcaption></figure>

7. Click **Change Plan** to switch to your preferred plan.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F19bGotkHJQgy4BTzQYa9%2Fimage.png?alt=media&#x26;token=8b4501c7-77ce-49c0-901a-9333989d0c5d" alt=""><figcaption></figcaption></figure>

8. A pop-up will appear to add your billing details if they are missing.
9. Click on "**Update Billing"**.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FCBOXaCdHlhcUzeQ0FA3F%2Fimage.png?alt=media&#x26;token=85ae9560-dadd-4836-94b8-38bed7d152b7" alt=""><figcaption></figcaption></figure>

10. You will be redirected to the Billing screen.
11. Add your billing address and payment method.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FRKtIzycRTK9t2KutSb68%2Fimage.png?alt=media&#x26;token=ca0625b7-f3ed-466e-b3e5-f2ddffceda2e" alt=""><figcaption></figcaption></figure>

12. After adding the details, go back to the **Plans** screen.
13. Select your desired plan and click on "**Change Plan" button**.
14. Click on the "**Upgrade"** button.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FPmATrI2BeLzzdm4tsFGc%2Fimage.png?alt=media&#x26;token=d5337d79-7a24-444e-adb2-4195ddec6954" alt=""><figcaption></figcaption></figure>

15. You will be redirected to the payment gateway.
16. Choose your payment method and confirm the payment.
17. After successful payment, your account will be activated.

***

### Downgrade Your Subscription

To downgrade your plan:

1. Select the desired plan and click **Change Plan**.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FieQ0Jl0z8naN5DXEvp1x%2Fimage.png?alt=media&#x26;token=ba918e89-5bf4-4fec-90a1-f20a6d60fde6" alt=""><figcaption></figcaption></figure>

2. Confirm the downgrade request.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FPEuKw4zFCYJVamjMItRA%2Fimage.png?alt=media&#x26;token=de4fd531-339f-4b03-9d45-959ee6e235b4" alt=""><figcaption></figcaption></figure>

3. Once confirmed, the downgrade request will be submitted and will be displayed on the Plan screen.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FZXtcsORZUskO8k8NGVmr%2Fimage.png?alt=media&#x26;token=430c2c68-73b5-496a-be3b-981d523c1d8d" alt=""><figcaption></figcaption></figure>

**Important:**

* Downgrades take effect at the end of the current billing cycle.
* Any features that exceed the limits of the new plan will be paused.

## FAQ

<details>

<summary><strong>Will my bots stop working if I cancel?</strong></summary>

Bots continue working until the end of your billing cycle.

</details>

<details>

<summary><strong>Can I upgrade anytime?</strong></summary>

Yes, upgrades are applied instantly.

</details>

<details>

<summary><strong>Can I get a refund?</strong></summary>

There is no refund policy.

</details>

### Need Help?

If you face any issues managing your subscription, contact **<support@botpenguin.com>** from the dashboard or reach out via the official support channels.

***