Subscription Plans

This guide explains how to view, upgrade, downgrade your BotPenguin subscription from the dashboard.

Subscription

1. Log in to your BotPenguin Dashboard.

2. Click on Subscriptions .

3. You will be redirected to Subscriptions → Plan tab.

4. Here, you will see two pricing plans:

• Omnichannel – Includes features for all bots and agents across channels.

• WhatsApp – A WhatsApp-only plan designed for businesses that want to automate conversations, campaigns, and support exclusively on WhatsApp, without AI features.

Whatsapp Only Plans

When you select Omnichannel, you will see the available plans and their features:

1. Baby Plan – This is the default plan assigned when a user first joins the platform. It is ideal for beginners who want to explore chatbots without risk.

2. Little Plan – Users can upgrade from the Baby Plan to the Little Plan. It is suitable for automating leads, bookings, and bulk messaging.

3. King Plan – Designed for businesses handling higher volumes and requiring deeper integrations.

4. Emperor Plan – Best suited for enterprises with custom requirements and very high usage.

You can choose the plan that best fits your needs. You also have the option to switch between monthly and yearly billing by simply toggling the plan duration.

1. At the top, you will see the "Set Up Auto Pay" button, which allows you to enable automatic payments so the amount can be deducted directly from your bank account.

1. Click Change Plan to switch to your preferred plan.

1. A pop-up will appear to add your billing details if they are missing.

2. Click on "Update Billing".

1. You will be redirected to the Billing screen.

2. Add your billing address and payment method.

1. After adding the details, go back to the Plans screen.

2. Select your desired plan and click on "Change Plan" button.

3. Click on the "Upgrade" button.

1. You will be redirected to the payment gateway.

2. Choose your payment method and confirm the payment.

3. After successful payment, your account will be activated.

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Downgrade Your Subscription

To downgrade your plan:

1. Select the desired plan and click Change Plan.

1. Confirm the downgrade request.

1. Once confirmed, the downgrade request will be submitted and will be displayed on the Plan screen.

Important:

• Downgrades take effect at the end of the current billing cycle.

• Any features that exceed the limits of the new plan will be paused.

FAQ

Will my bots stop working if I cancel?

Bots continue working until the end of your billing cycle.

Can I upgrade anytime?

Yes, upgrades are applied instantly.

Can I get a refund?

There is no refund policy.

Need Help?

If you face any issues managing your subscription, contact [email protected] from the dashboard or reach out via the official support channels.

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