Managing Billing & Invoices

This guide explains how to manage your billing details, billing address, and invoices from the BotPenguin Subscriptions section.

Accessing Billing & Invoices

1. Log in to your BotPenguin Dashboard

2. Go to Subscriptions from the main menu

Access Billing Details:

To access Billing Details , click on "Billing" Tab.

• Billing – Manage billing address and details

Billing Address

The Billing tab allows you to view and update your company’s billing information. This information is used for invoices and tax records.

Billing Address Fields

On the Billing page, you can view the following details:

• Company Name – Registered business or company name

• Country – Billing country

• State / Region – State or region of the business

• Street Address – Complete billing address

• Postal Code – ZIP or postal code

• Tax ID – GST or tax identification number (if applicable)

• Phone – Registered contact number

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Editing Billing Address

To update your billing details:

1. Open the Billing tab under Subscriptions

2. Click the Edit button

3. Update the required fields

4. Save your changes

ℹ️ Updated billing details will be reflected on future invoices.

Access Invoices

To access Invoices , click on "Invoices" Tab.

• Invoices – View and download invoices

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Invoices

The Invoices tab displays all invoices generated for your subscriptions and add-ons.

Invoice List Details

Each invoice entry shows:

• Invoice Number – Unique invoice ID

• Plan Details – Subscription or add-on details

• Date – Invoice generation date

• Plan Amount – Base plan amount

• Invoice Amount – Final billed amount

• Status – Payment status

• Actions – Email or download invoice

• Clicking on "Email" icon will send the invoices directly to your email Address.

• Clicking on "Download" icon will Download your invoice.

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Viewing Plan Details

To view Plan details:

1. Go to Subscriptions → Invoices

2. Click the Info (ⓘ) icon under Plan Details

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Downloading Invoices

You can download your invoices for accounting or record-keeping.

Steps:

1. Open the Invoices tab

2. Locate the invoice you need

3. Click the Download icon

4. The invoice will be Downloaded as a file

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Invoice Notifications

• Invoices are generated automatically after successful payments

• You may also receive invoice notifications via email

• Ensure your billing email is correct for timely updates

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Important Notes

• Billing details apply only to future invoices

• Past invoices cannot be modified

• Taxes are applied based on your billing country and tax details

• Invoice amounts may include plan charges, add-ons, and applicable taxes

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FAQ

Can I edit billing details after an invoice is generated?

No, changes apply only to future invoices.

Where can I find my invoice history?

Go to Subscriptions → Invoices to view all past invoices.

Can I download invoices anytime?

Yes, invoices are always available for download.

Need Help?

If you face any issues managing your subscription, contact [email protected] from the dashboard or reach out via the official support channels.