🧙Creating Your First Chatbot

This section contains essential information and usage guidelines for understanding and creating chatbots inside BotPenguin.

What is Chatbot Description?

The Chatbot Description provides a clear understanding of BotPenguin’s AI-powered conversational assistant. It explains how BotPenguin chatbots automate interactions, offer instant support, capture user data, and guide customers across multiple digital channels—without manual involvement.

Chatbots built using BotPenguin leverage advanced NLP to understand intent, respond accurately, and deliver smooth, personalized conversations across websites, WhatsApp, Facebook, Instagram, Telegram, MS Teams, and SMS.

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How to Use Chatbot Description

Below is the step-by-step guide to creating your chatbot inside BotPenguin.

1. Open the Bots Section

From the left sidebar, click on “Bots”.

1. Create a New Bot

Click on “Create New Bot” to start building a new chatbot.

1. Select Chatbot Platform

Choose the type of bot you want to connect with (Website, WhatsApp, Facebook, Instagram, Telegram, MS Teams, SMS).

1. Select the Usecase of the Chatbot and accordingly it will apply the Chatflow to the Chatbot.

1. Configure the chatflow.

Manage Chatflow

1. Double Click on the Component to open the Configure window of the particular Component.

1. Configure the General and Advance settings of the particular component.

2. Click on Classic Builder button to switch to Classic mode.

1. And the mode will be switched to classic.

1. Click on Import Template button to import the existing Chat Templates into your Chatflow or create new one from the scratch.

You may select from existing templates or skip this step to build your bot from scratch.

1. Click on "Test" button to test your chatflow on website or Landing Page.

1. Click on Install button to install the Chatbot on different platforms.

Bot Setup and installation

1. Navigate to Your Created Chatbot

Navigate to the chatbot you just created. BotPenguin organizes all bots clearly so you can find yours easily.

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🎉 Congratulations, you have successfully completed this section! You're one step closer to mastering BotPenguin.

Let's Take you to different bots

Navigate to the specific chatbot you want to make; we have it sorted out.

Website / Mobile app BotWhatsapp BotInstagram BotFacebook BotTelegram BotMS Teams BotSMS Bot