BotPenguin Resource Centre
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  • 🏠Introduction
  • πŸ“’BotPenguin Resource Centre
    • πŸƒβ€β™‚οΈHow BotPenguin works?
      • Onboarding
      • Create new chatbot
        • Website Chatbot
        • Landing Page Chatbot
        • WhatsApp Chatbot
        • Instagram Chatbot
        • Facebook Chatbot
        • Telegram Chatbot
        • Microsoft Teams Bot
        • Make Your Live Chat Chatbot
      • Edit Your Chat Flow
        • Multiple flows(Redirect component)
        • Components In Chatflow
          • Request Information
          • Send Information
          • Trigger Actions
        • Email Validation
      • Pre-Built Chatbot Templates
      • Train Your AI Chatbot
        • Website
        • File Upload
        • Google Sheets
        • FAQs
        • Unanswered Questions
        • Other Sources
      • Install your Chatbot
        • Install your Website Chatbot
        • Install Website Chatbot on Custom Build Website
        • Install Website Bot on WordPress
        • Install Website Chatbot on Wix
        • Install Website Chatbot on Squarespace
        • Widget Installation
      • Automation
        • Widget
        • WhatsApp Template Setup
        • WhatsApp Catalog Setup
        • WhatsApp Flows (Forms) Setup
        • WhatsApp Broadcast Setup
        • WhatsApp Drip Campaigns Setup
        • Facebook Auto-Reply Feature
        • Instagram Auto-Replies
        • Instagram Automation
          • Instagram Broadcast
      • Bot Settings
        • Website Chatbot Settings
          • Design
            • Customize Landing Page Bot
          • General
          • Alerts
          • Triggers
          • User Access
          • Chat Window
            • Transfer Chat to WhatsApp Functionality
          • AI settings
            • Configuring Chatbot Scenarios
        • WhatApp Chatbot Settings
          • General
          • Triggers
          • Alerts
          • API Key
          • WhatsApp Profile
          • AI settings
            • Configuring Chatbot Scenarios
        • Telegram Chatbot Settings
          • General
          • Telegram Profile
          • AI settings
        • Instagram Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Facebook Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Chatbot Persona
        • Creating Custom Instructions
        • How to configure and use AI Assistants
      • 3rd Party Apps Integrations
        • ChatGPT
        • BotPenguin Integrations
          • Integrate BotPenguin with Acuity Scheduling
          • Integrate BotPenguin with Microsoft Teams
          • Integrate BotPenguin with WooCommerce
          • Integrate BotPenguin with Autopilot
          • Integrate BotPenguin with Firmao CRM
          • Integrate BotPenguin with Capsule CRM
          • Integrate BotPenguin with Facebook Pixels
          • Integrate BotPenguin with Elevio CRM
          • Integrate BotPenguin with Close CRM
          • Integrate BotPenguin with CalendarHero CRM
          • Integrate BotPenguin with Extraaedge CRM
          • Integrate BotPenguin with Infobip CRM
          • Integrate BotPenguin with Google Sheets
          • Integrate BotPenguin with Google Calendar
          • Integrate BotPenguin with Google Task
          • Integrate BotPenguin with Google Gemini
          • Integrate BotPenguin with HelpShift CRM
          • Integrate BotPenguin with Zendesk CRM
          • Integrate BotPenguin with LeadSquared CRM
          • Integrate BotPenguin with Zoho Desk
          • Integrate BotPenguin with SupportBee CRM
          • Integrate BotPenguin with Wealthbox CRM
          • Integrate BotPenguin with Brevo (formally SendInBlue)
          • Integrate BotPenguin with Apptivo CRM
          • Integrate BotPenguin with Freshdesk CRM
          • Integrate BotPenguin with Help Desk CRM
          • Integrate BotPenguin with Helpcrunch CRM
          • Integrate BotPenguin with Jira CRM
          • Integrate BotPenguin with KarmaCRM
          • Integrate BotPenguin with LiveAgent CRM
          • Integrate BotPenguin with NetHunt CRM
          • Integrate BotPenguin with Plivo CRM
          • Integrate BotPenguin with Recurly CRM
          • Integrate BotPenguin with Shipway CRM
          • Integrate BotPenguin with TeamGate CRM
          • Integrate BotPenguin with Zoho Projects
          • Integrate BotPenguin with Zoho CRM
          • Integrate BotPenguin with Google Drive
          • Integrate BotPenguin with Agile CRM
          • Integrate BotPenguin with Pipedrive
          • Integrate BotPenguin with Drip CRM
          • Integrate BotPenguin with GetResponse
          • Integrate BotPenguin with Groove
          • Integrate BotPenguin with Helpdocs
          • Integrate BotPenguin with Bitrix24
          • Integrate BotPenguin with Freshworks CRM
          • Integrate BotPenguin with Insightly CRM
          • Integrate BotPenguin with Nimble CRM
          • Integrate BotPenguin with Nutshell CRM:-
          • Integrate BotPenguin with OntraPort CRM
          • Integrate BotPenguin with HubSpot
          • Integrate BotPenguin with WebHoper
          • Integrate BotPenguin with EngageBay
          • Integrate BotPenguin with FrontApp
          • Integrate BotPenguin with Copper CRM
          • Integrate BotPenguin with Salesflare
          • Integrate BotPenguin with No CRM
          • Integrate BotPenguin with Helprace
          • Integrate BotPenguin with Flowlu
          • Integrate BotPenguin with Pipeline
          • Integrate BotPenguin with Zingtree
          • Integrate BotPenguin with Salesforce CRM:-
          • Integrate BotPenguin with Chakra CRM:-
          • Integrate BotPenguin with SimplyBook:-
          • Integrate BotPenguin with Gitbook
          • Integrate BotPenguin with GoHigh Level
          • Integrate BotPenguin with Voxloud
          • Integrate BotPenguin with ViaSocket
          • Integrate BotPenguin with Twilio
          • Integrate BotPenguin with Shopify
          • Integrate BotPenguin with Razorpay
          • Integrate BotPenguin with Pabbly
          • Integrate BotPenguin with Outlook
          • Integrate BotPenguin with OnPipeline
          • Integrate BotPenguin with Notion
          • Integrate BotPenguin with MoEngage
          • Integrate BotPenguin with Kylas CRM
          • Integrate BotPenguin with Google Analytics
          • Integrate BotPenguin with FirstPromoter
          • Integrate Botpenguin with Google Contacts
          • Integrate Botpenguin with Zoho CRM
          • Integrate BotPenguin with Zapier
          • Integrate BotPenguin with Make.com
      • Inbox
        • Chats window
        • Orders
        • Contacts
        • Groups
        • Real-Time Customer Interaction
        • Importing WhatsApp Contacts
        • Creating Segments
        • Using Tags
      • Analytics
      • Teams
        • Departments
        • Business hours
        • Team
        • Role
        • Using Teams in Chatflow
      • Settings
        • Custom Attribute
        • Tags
        • Custom Status
        • Quick Replies
        • Custom Tabs
      • My Account
        • Account
        • Password
      • Subscription & Plans (Legacy Version)
      • Subscription & Plans (Latest Version)
    • ❓Frequently asked questions (FAQs)
      • Onboarding FAQs
      • Edit your chat flow
      • Bot Installation FAQs
      • Inbox FAQs
      • Profile, Team & Notifications FAQs
      • Analytics FAQs
      • Chat Flow FAQs
      • Bot Settings FAQs
      • WhatsApp FAQs
      • Subscription FAQs
      • Product Update FAQs
      • ChatGPT FAQs
    • πŸ› οΈCommon Errors & Troubleshooting
  • πŸ“–Platform Guidelines & Training
    • πŸ‘©β€πŸ’»WhatsApp Cloud API by Meta
      • βš™οΈSetting Up Your Facebook Business Manager
      • πŸ’°Meta Conversation Pricing for WhatsApp Cloud API
      • πŸ‘§Update WhatsApp Bot Profile
      • βœ…Getting a Blue Tick(previously Green Tick) on WhatsApp
    • πŸ”‘WhatsApp Bot Creation with Manual Onboarding
      • βœ…Prerequisites for WhatsApp Bots
      • πŸ”€Create a Meta App
      • βœ”οΈRegister & Verify your WhatsApp Number
      • πŸ”—Subscribe WA webhook with BotPenguin
      • πŸ’³Update WA account Payment Method
      • πŸ¦Έβ€β™€οΈAssign System User to WhatsApp Account
      • πŸ“ƒGetting all the necessary details from Meta Developer Dashboard
    • βš™οΈWhatsApp Bot Creation with Automated onboarding
    • 🐧Migration Of Whatsapp Account from other platforms to BotPenguin.
    • ♻️Reconnect Whatsapp Bot
    • πŸ”Recovering Your Restricted Meta Account
    • πŸ’‘Must know-how of BotPenguin
      • πŸ”€Manage & Use Custom Attributes
      • πŸ–₯️Call external APIs in your chat flows
      • πŸ‘¨β€πŸ’ΌManging team roles & Users
      • πŸͺ„Unlock BotPenguin AI
      • πŸ•΅οΈβ€β™‚οΈSupport Agent guide
      • πŸ“¨Send WhatsApp notifications using the BotPenguin APIs
      • Chatbot User Authentication
  • ⚑Platform Updates & Info
    • πŸ”₯What's New
    • 🐞Report a bug!
    • πŸ—’οΈFeature Requests
    • 🐧BotPenguin Roadmap
    • 🀝Connect With Us
  • πŸ› οΈAPI References
    • πŸ“„Contacts & Chats APIs
      • Get All Contacts
      • Getting Groups/Segments
      • Add WhatsApp Contact
      • Delete WhatsApp Contact
      • Website Contacts & Meta Data
    • πŸ“„WhatsApp Cloud API
      • GET Templates List
      • POST WhatsApp Template Message
      • POST Send Message API
  • 🀝Partner Documentation
    • 🐧BotPenguin Partner Onboarding
      • Signup as a BotPenguin Partner
      • Setup your Pricing Plans
      • Connect to your Domain
      • Setup 3rd Party Integrations
        • Setup AWS SES Account
        • Setup Google reCAPTCHA
        • Setup ChatGPT Account
        • Setup Zoho Integrations
        • Setup Google OAuth App
        • Setup RazorPay Account
        • Setup Stripe Account
        • Setup Facebook App for WhatsApp & Facebook Bots
          • Create Facebook Login for Business Configuration
          • Meta System User Token
      • Setup your pricing plans (Legacy Version)
      • Setup your Pricing Plans (Latest Version)
    • πŸ™‹β€β™‚οΈPartner FAQs
      • Onboarding
      • Affiliate Partner
      • Implementation Partner
      • Whitelabel Partner
      • WhatsApp Whitelabel Partner
      • Add-ons FAQs
      • Subscription FAQs
      • LTD FAQs
    • πŸ“”Partner API References
      • Setting up environment
      • Get Customer
      • Create Customer
      • Update Customer
      • Delete Customer
      • Get Customer API Token
      • Get Team Members (Custom Users)
      • Get Custom User (Team Member) Token
      • Embedding the BotPenguin Inbox in 3rd Party Apps
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  1. BotPenguin Resource Centre
  2. Frequently asked questions (FAQs)

Subscription FAQs

This section contains all FAQs related to the subscriptions and plans.

Can I use BotPenguin for free?

Yes, BotPenguin’s baby plan is free forever. We don't hold you back in any way.

Do you have a trial account?

The baby plan is like a trial, but it does not restrict you like everyone else. There is no time limit. Take all the time you want to, size up when you are ready.

How many chat agents can I include in the King plan?

You can include three agents with the king plan. You can add more agents at additional charges.

What channels does the King plan include?

BotPenguin's King Plan allows you to create chatbots for websites, Facebook and Telegram. You can also create conversational landing pages and live chat widgets.

What happens when I cross the response limit?

BotPenguin will continue working for you for 10% of your limit once you have reached maximum utilization. Post that, you will be requested to upgrade your current plan, your bots will not be able to bring leads and talk to your customers until you upgrade.

How many Chatbots can be created in King Plan?

Initially upto 50 Chatbots can be created. However, if someone reaches there, we can extend the limit.

What is your refund policy?

Get in touch with our friendly customer success manager who is handling your account, and they will make the process easy.

Is there any free plan of BotPenguin?

Yes, the free plan includes one Bot and sends up to 2000 messages per billing cycle. However, the free plan does not include a WhatsApp bot or other premium features.

Does BotPenguin offer any discount?

BotPenguin gives you 5 times productivity and tenth of the price of its competitors. All the prices are set to make the decision of going with BotPenguin a no-brainer. We can make it an even sweeter deal, if you choose the yearly plan. You need to pay for 10 months, if you choose the yearly plan, two months on us. Also, we do provide a 30% discount to Nonprofit organizations.

Is there any discount on the yearly plan?

You get two months free if you opt for a yearly plan.

Can I cancel my subscription?

It is a decision smart people won't take, but we respect your choices, you can cancel your subscription in settings.

What if I cancel my plan?

You can cancel your plan whenever you want. However, we will cancel your subscription only at the end of the billing cycle. Once you cancel your plan, you will not receive a new invoice from the next billing cycle. Hence, If you cancel your plan in January, you will not get a new bill in February.

What if I upgrade my plan in between?

If you upgrade your plan in between a billing cycle, we will deduct the price on your current plan from the new pricing, and you will only have to pay the rest. For example:- Suppose you upgrade to 7K monthly messages at 800 INR, and your current plan costs 400 INR. Then, you will have to pay 400 INR and 18% service tax (only if you reside in India) for upgradation.

What is the pricing for the Messages add-ons?

There are two options for adding messaging add-ons. You can add 5K or 10 K to your current billing cycle. You can check the pricing on the BotPengion subscription panel.

What is the pricing for white labeling a chat window?

You can check the pricing on the BotPengion subscription panel.

How can I get my invoice?

Log in to Your BotPenguin Account

  1. Navigate to the Subscriptions in the side navigation panel and then move to the Invoice Tab

  2. Click on Invoices, Here you can get a list of all your invoice. You can also send them to your email.

Does BotPenguin store payment details?

No, BotPenguin uses a secure payment gateway and does not store payment details. Your privacy and security are paramount to us.

What if my payment fails and my money gets deducted?
How do I make the payment?

You can choose to pay via Stripe or Razor Pay, both are secure, encrypted gateways. Security is our topmost priority

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Last updated 2 months ago

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If your payment is not completed successfully and money has already been deducted from your account. You can contact support (at ) and your bank for further information. Usually, your bank refunds the deducted amount within three working days.

πŸ“’
❓
support@botpenguin.com.