WhatsApp FAQs
This section includes FAQs regarding WhatsApp Chatbots and Pricing
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This section includes FAQs regarding WhatsApp Chatbots and Pricing
Last updated
Was this helpful?
Each time you initiate a new conversation with a unique customer Meta will determine if your limit should be increased. This determination is based on the following criteria:
your phone number status is Connected
your phone number quality rating is Medium or High
in the last 7 days, you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2
If you meet all conditions, we will increase your messaging limit by one level in 24 hours.
You can check your current messaging limits in the WhatsApp Manager > Overview Dashboard > Insights tab. The panel depicted below will only show your current limit if your messaging limit has increased from the default limit of 250.
The phone number quality rating is a measure of your phone number's reliability and trustworthiness when initiating conversations with customers. If your phone number has been flagged in the last 7 days, Meta will immediately decrease your messaging limit by one level. This means you will have a reduced capacity to initiate new conversations with unique customers.
You can create templates either from the WhatsApp Meta Manager or using the BotPenguin template tab.
No, WhatsApp's new policies do not allow free trials; if anyone provides it, it is nothing but false advertising.
We do not charge anything on top of Meta conversation charges; you pay the WhatsApp conversations fee directly to Meta.
No, all charges are conversations based. BotPenguin’s platform pricing is based on the plan of conversations you choose.
You must take two separate subscriptions, as WhatsApp has a different pricing structure.
