Agents

This section contains essential information and usage guidelines for creating, configuring, and managing AI Agents inside BotPenguin.

What is an AI Agent?

AI Agents are specialized chatbots that perform specific tasks, automate user interactions, and integrate with workflows. They allow businesses to:

• Automate repetitive tasks and queries

• Personalize interactions using custom prompts

• Integrate with WhatsApp, websites, and third-party platforms

• Scale conversational automation efficiently

---

Benefits of AI Agents

🎯 Automate complex tasks without manual intervention 🟢 Personalize responses based on user input and prompts ⚡ Simplify agent management via BotPenguin dashboard 🔄 Reuse templates or previous agents for faster deployment 🧩 Integrate AI Agents with multiple platforms like WhatsApp or websites

---

Sub-Pages in the Agents Section

Find below the pages included under the Agents section and a brief overview of what each contains:

1. Creating an Agent – Step-by-step guide to create a new AI Agent from scratch or using pre-built templates, including prompt setup and initial configuration.

2. Agent Personality & Instructions – Configure the agent’s communication style, conversation flow instructions, and metadata to define its tone and behavior.

3. Agent Knowledge Base – Add resources such as website content, documents, Google Sheets, and FAQs to train the AI Agent for accurate responses.

4. Agent Settings – Manage default fallback messages, message handling preferences, and basic bot behavior for optimal operation.

5. Advanced AI Settings – Enable keyword recognition, intent detection, and smart response features to improve AI intelligence and automation.

6. Social Media Widgets – Connect your AI Agent to social media channels like WhatsApp, Facebook, and Instagram, and configure platform-specific messaging.

7. Integrations – Link the agent with third-party tools, CRMs, and analytics platforms to extend functionality and automate workflows

🎉 Congratulations, you have successfully navigated and configured the Agents Section!

---

FAQ's

What is an AI Agent in BotPenguin?

AI Agents are specialized chatbots designed to perform specific tasks, automate interactions, and integrate with workflows.

Can I create an AI Agent from scratch?

Yes, you can build an AI Agent from scratch by entering a custom prompt and defining its instructions.

Can I use pre-built templates for AI Agents?

Yes, BotPenguin provides templates that can be customized for your use case.

How do I configure the agent’s personality?

Use the Agent Personality & Instructions tab to adjust communication style, metadata, and conversation flow.

Can AI Agents be connected to WhatsApp?

Yes, agents can be installed on verified WhatsApp Business numbers following the automated onboarding process.

What prerequisites are required for WhatsApp agent installation?

You need a legally registered business, an active WhatsApp number, and a website with a valid privacy/data policy.

Can I link an AI Agent to multiple social media channels?

Yes, a single agent can interact across multiple social media platforms.

Can AI Agents integrate with third-party tools?

Yes, you can connect your agent to CRMs, analytics tools, and other external apps for extended functionality.

Can I discard an AI Agent creation process?

Yes, you can cancel the creation process anytime before finalizing the agent.

Who do I contact for support?

If you encounter issues, write to [email protected]. Our team will respond within 48 business hours.

---

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.