Home

This section contains essential information and usage guidelines for navigating and using the BotPenguin Home Page.

What is Home Page?

The Home Page is the primary landing page that appears immediately after logging into your BotPenguin account. It provides a high-level overview of your platform usage, key metrics, and quick access to bots, agents, and automation campaigns. It also allows navigation to your account settings, notifications, and Help Center resources.

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Benefits of Home Page

• Provides immediate insights into WhatsApp messages, marketing messages, contacts, and connected WhatsApp numbers.

• Centralizes access to all bots, agents, broadcasts, and drip campaigns.

• Simplifies platform navigation by offering direct access to account management and notifications.

• Offers a Help Center for quick support and guidance.

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Overview of the Home Page

1. Log in to your BotPenguin account.

2. Insights Panel:

   1. Marketing Messages: Shows the number of marketing messages available.

   2. WhatsApp Messages: Displays the total number of WhatsApp messages available.

   3. WhatsApp Numbers: Displays the total number of WhatsApp numbers connected to your account.

   4. Contacts: Shows the number of contacts collected via bots and agents.

1. Under Your Items, manage your automation elements:

   1. Chatbots:

      1. Access existing bots and agents.

      2. Use the search functionality to find a specific bot or agent.

      3. Click “Create Bot” to initiate a new bot.

   2. Broadcast:

      1. Set up a new broadcast if none exists.

      2. View and manage previously created broadcasts.

   3. Drip:

      1. Create a new drip campaign if none exists.

      2. Access a table listing all previous drip campaigns.

1. On the right-hand side, access the Help Center:

   1. Browse helpful articles such as Booking Your Day Trip or Booking Your Demo.

   2. Quickly navigate to support resources as needed.

1. Use the top-right icons for account and platform management:

   1. Person Icon: Navigate to your account to view profile information and password settings.

   2. Notification Icon: Access all platform notifications.

   3. Language Toggle: Switch platform language from the default English to any preferred language.

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FAQ's

What information is displayed in the Insights Panel?

The Insights Panel shows WhatsApp messages, marketing messages, connected WhatsApp numbers, and the total contacts collected via bots and agents.

How do I create a new bot from the Home Page?

Click “Create Bot” under the Chatbots section in Your Items to start creating a new bot.

Where can I view existing broadcasts or drip campaigns?

Navigate to the Broadcast or Drip sub-tabs under Your Items. Here you can view all previously created campaigns.

How do I change my account language?

Click the Language Toggle in the top-right corner and select your preferred language.

How do I access the Help Center?

Use the panel on the right-hand side of the Home Page to browse articles and access support resources.

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If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.