Bots

This section contains essential information and usage guidelines for managing bots in BotPenguin.

What is the Bots Section?

The Bots Section of BotPenguin allows users to create, configure, and manage all chatbots on the platform. This includes building new bots, editing existing ones, managing AI behavior, configuring WhatsApp settings, and integrating with third-party applications. It provides a centralized interface to ensure that all bots operate efficiently and deliver consistent user interactions.

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Benefits of the Bots Section

• Centralized Bot Management: Manage all bots and agents from a single dashboard.

• Flexible Bot Configuration: Edit chat flows, train bots, and update AI settings with ease.

• Seamless Integrations: Connect bots to third-party apps and pre-built templates for faster deployment.

• WhatsApp-Ready: Easily manage WhatsApp numbers and bot-specific WhatsApp settings.

• Operational Efficiency: Streamline bot creation and maintenance without backend intervention.

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Bots Section Breakdown

Below are the subsections available under the Bots tab. Each can be configured and managed step by step.

1. Creating a Bot

   • Click “Create Bot” to start a new bot.

   • Provide a name, choose the channel, and select default settings.

   • Add a brief description and initial greeting message.

   Add a screenshot over here (Refer to Screenshot 1: Creating a Bot)

2. Editing Chat Flow

   • Open an existing bot from the bot list.

   • Navigate to “Chat Flow” to modify conversation paths.

   • Drag and drop nodes or edit existing messages.

   Add a screenshot over here (Refer to Screenshot 2: Editing Chat Flow)

3. Training Your Chatbot

   • Access “Training” under the bot settings.

   • Add intents, phrases, and responses to improve AI accuracy.

   • Run training sessions and validate bot understanding.

   Add a screenshot over here (Refer to Screenshot 3: Training Bot)

4. Adding WhatsApp Number to Bot

   • Navigate to “WhatsApp Settings”.

   • Select “Add Number” and link a verified WhatsApp number.

   • Configure number-specific options and save changes.

   Add a screenshot over here (Refer to Screenshot 4: Adding WhatsApp Number)

5. AI Settings

   • Configure AI response behavior, default fallback messages, and personality settings.

   • Enable or disable features such as multiple message handling.

   Add a screenshot over here (Refer to Screenshot 6: AI Settings)

6. WhatsApp Bot Settings

   • Customize bot behavior specific to WhatsApp interactions.

   • Manage message templates, greetings, and automated replies.

   Add a screenshot over here (Refer to Screenshot 7: WhatsApp Bot Settings)

7. Pre-Built Chatbot Templates

   • Select from a variety of ready-to-use templates.

   • Templates reduce setup time and provide pre-configured conversation flows.

   Add a screenshot over here (Refer to Screenshot 8: Pre-Built Templates)

8. Third-Party Apps Integrations

   • Connect your bot to external applications for CRM, analytics, or marketing automation.

   • Access the integration dashboard to enable, configure, or revoke apps.

   Add a screenshot over here (Refer to Screenshot 9: Third-Party Integrations)

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Bots FAQs

How do I create a new bot?

Click “Create Bot” in the Bots section, provide the bot name and channel, and configure default settings.

Can I edit the chat flow of an existing bot?

Yes, open the bot, navigate to “Chat Flow”, and modify conversation nodes as required.

How do I train my bot?

Use the “Training” tab to add intents, phrases, and responses, then run a training session to improve AI understanding.

How can I add a WhatsApp number to my bot?

Go to “WhatsApp Settings”, click “Add Number”, link a verified number, and save changes.

How do I connect my bot to third-party apps?

Navigate to “Third-Party Apps Integrations”, select the desired app, and configure access credentials as required.

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If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.