WhatApp Bot Settings

This page contains section wise links of all the settings of the Whatsapp bot

WhatsApp Bot Settings

The WhatsApp Bot Settings section in BotPenguin allows you to configure various aspects of your WhatsApp chatbot, ensuring it operates efficiently and aligns with your business needs.

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1. General

In the General settings, you can:

• Set Triggers: Define specific actions that initiate the bot's responses.

• Configure Inactivity Messages: Set automated messages for periods of user inactivity.

• Adjust Other General Settings: Modify various other settings to tailor the bot's behavior.

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2. Triggers

Triggers are conditions that activate specific actions within your chatbot. The four main types are:

• Bot Triggers: Automated responses based on predefined conditions.

• Chat Flow Triggers: Initiate specific conversation paths based on user inputs.

• Icebreakers: Engaging prompts designed to start conversations with users.

• Chatbot Commands: User-defined commands that prompt specific bot actions.

Each trigger type can be customized to suit your business requirements.

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3. Alerts

The Alerts section enables you to configure:

• Email Notifications: Receive alerts when specific events occur, such as new user interactions.

• Other Alert Settings: Customize additional alert preferences to stay informed about your bot's activities.

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4. API Keys

In the API Keys section, you can:

• Generate API Keys: Create keys to authenticate and interact with the WhatsApp Business Cloud API.

• Access API Endpoints: Utilize various endpoints for sending messages, managing templates, and more.

For detailed information on API usage, refer to the WhatsApp Cloud API documentation.

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5. WhatsApp Profile

The WhatsApp Profile section allows you to manage your bot's public-facing information:

• Phone Number Details: View and edit the phone number associated with your bot.

• Business Information: Update details such as business name, address, and category.

• Profile Customization: Modify the profile picture, about text, and other elements to align with your branding.

For a step-by-step guide on updating your WhatsApp bot profile, visit the Update WhatsApp Bot Profile page.