Add-ons FAQs

This is page contains the information on FAQs related to the add-ons in partner plans.

What is iOS & Android Mobile Apps for agents with branding (per year)

For BotPenguin users, we offer a mobile application to manage live chats, contacts, and teams. Similarly, partners can avail an add-on to have a custom-branded application, empowering their clients to conveniently manage chats on the go.

Can we manage our own database & control

Partners can opt for this add-on to host their white-label account and clients' data on their servers, ensuring enhanced security and compliance with specific country policies.

Can you create chatflow for our client (We will Create Chatflow for you (per chatflow))?

This add-on provides end-to-end chat flow creation for partners' clients, incorporating default chat components, offering extensive assistance when needed.

What is branded Facebook App (per year)?

We create a branded plugin application for Facebook, simplifying automated chatbot integration for partner clients. Partner clients receive manual integration as default.

What is branded WordPress Integration (per year)?

We create a branded plugin application for WordPress, simplifying automated chatbot integration for partner clients. Partner clients receive manual integration as default.

What is Branded Shopify Integration (per year)?

We create a branded plugin application for Shopify, simplifying automated chatbot integration for partner clients. Partner clients receive manual integration as default.

What is branded Help Documentation (per year)?

Partners will get the help resource centre and knowledge base (https://help.botpenguin.com/) with their branding, Note - Videos will not be rebranded under this add-on

What is 3rd Party Native Integration (each) (per year)?

Partners can choose from our existing integrations portfolio to automate processes for their clients apart from their default integrations as per their plan, providing added value.

What is 3rd Party Custom App Integration (man hrs cost)

Partners can request custom integrations for specific client needs, and we'll develop and implement them through this add-on.

What is customized "powered by" line in chatbots (per month) ?

This add-on allows partners to display "Chat Powered by [Partner's Brand Name]" on their customer chatbot window, enhancing brand visibility. By default, it is blank for them

What is custom-built templates (10 templates)?

Partners can have chat flow templates from various industries, domains etc and make them default, enabling their clients to use and customize them, saving time and effort.

Affiliate & Implementation Partner Panels (per year)?

Partners can efficiently add and manage resellers and partners for their chatbot business through dedicated panels.

What is product Website for your Whitelabel Suite (5 pages) ?

Partners desiring a dedicated website for their chatbot business can opt for this add-on, streamlining the process.

What is additional Live Chat Agents (per month)?

In case partners exhaust their default allotted live agents as per their plan, they can take up this add-on to accommodate additional live agents to their clients.

What is whatsApp Onboarding & Support (per Account)?

We offer assistance to partner clients for the WhatsApp chatbot setup process, ensuring a smooth implementation.