FAQ's

What is this?

The FAQs tab lets you manually train your AI Agent using question–answer pairs. These entries act as a reliable, structured source of truth that your agent can use to respond to recurring queries more precisely.

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Why is it beneficial?

• Precision Training: Directly teaches your agent what to answer for specific questions

• Structured Organization: Group FAQs into categories for better knowledge control

• Bulk-Friendly: Easily import/export via Excel or CSV for quick management

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How to configure it

1. Go to BotPenguin and log in to your account.

2. Click on Agents, choose the desired agent, and go to the Agent Knowledge Base section.

3. Click on the FAQs tab to access the FAQ management interface.

4. Start by clicking Add Category to create a category name for your FAQs (e.g., Billing, General, Product Setup).

5. The category table displays the following:

   • Category: The name of each category

   • Questions: The number of FAQs it contains

   • Last Trained: Timestamp of the latest update

   • Actions:

     • ✏️ Edit category name

     • 🗑️ Delete the category

6. Click on any category to view and manage its FAQs. Inside each category:

   • View the FAQ table with columns for:

     • Question

     • Answer

     • Created At

     • Updated At

     • Actions: Edit or Delete individual pairs

   • Use the checkbox to Select Multiple FAQs for batch deletion

   • Use the Search Bar to filter questions

   • Click Export Question to download all FAQs in .csv format

   • Click Upload to import FAQs from a CSV or Excel file

7. Click Add FAQ to create a new Q&A manually

   • Fill in the question and answer

   • Click Save to confirm or Discard to cancel

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Need Help?

If your FAQs fail to upload or aren’t being reflected in responses, please reach out to [email protected]. Our team will respond within 48 business hours.