Web Platform's
The Web Platforms section of Agent Settings is where you define how your chatbot behaves on your website or landing page.
What Is the Web Platforms Settings Section?
The Web Platforms section of Agent Settings is where you define how your chatbot behaves on your website or landing page. It governs the session logic, widget visuals, user interaction experience, and even advanced technical behavior like custom CSS or triggers. This ensures a consistent and high-conversion deployment across your web-based digital platforms.
Why It Matters
Consistency: Ensure uniform behavior across all web platforms
Flexibility: Adapt the agent to your business logic and user flow
Branding Control: Match widget styling with brand guidelines
Performance Optimization: Fine-tune trigger delays and session handling
Compliance: Enforce location and URL-based rules to meet regulatory needs
How to Access
Log into your BotPenguin dashboard.
Navigate to the Agents sidebar.
Select the agent you wish to configure.
Click on Agent Settings.
Under Agent Settings, choose the Web Platforms sub-tab.
You will now see five distinct configuration sections for Web Platforms:
Settings
Chat Screen
Language & Default Text
Layout
Advanced
Configuration Sections
1. Settings (Web Platforms)
This section configures the default behavioral logic for your website or landing page deployment.
Session Timeout: Set how long a user session remains active (e.g., 10 minutes or 1 hour).
Time Zone: Align timestamps with your target geography.
Message History: Choose whether to persist conversation data for just the session or indefinitely.
Agent Appearance Sound: Select audio feedback for when the chatbot appears (e.g., Bottle, Tap, None).
Sound for Team Users: Notification sounds for internal staff (e.g., Doorbell, System Notification).
Sound for End Users: Notification sounds for users interacting with the bot (e.g., Achievement, Beep).
Session Summary Email: Enable/disable emails sent to end users summarizing their session.
Configure the email subject
Toggle returning user email notifications
Actions Available:
Reset to Default
Update
Update & Next
2. Chat Screen (Web Platforms)
Control how your website chatbot behaves during active user interactions.
Live Chat Request Toggle: Allow users to initiate live chat manually.
Live Chat Request Expiry: Define how long a live chat request stays valid.
Restart Chat Toggle: Let users restart the conversation session.
Conversation Rating Toggle: Enable feedback collection post-chat.
Manage URL List:
Define which URLs the bot is allowed or blocked from appearing on
Add multiple entries dynamically using the + icon
Manage Country List:
Control access based on geographic regions (allow/block logic)
Actions Available:
Reset to Default
Update
Update & Next
3. Language & Default Text (Web Platforms)
Manage how the chatbot communicates by default across your web deployments.
Default Language: Set the language of your chatbot UI (English, Hindi, French, etc.)
Manage Default Agent Text:
Customize static messages like:
Live chat waiting note
Wait time display
Unavailability prompt
Restart confirmation
Actions Available:
Reset to Default
Update
Update & Next
4. Layout (Web Platforms)
Design the look and feel of the chatbot widget across devices.
Window Size: Choose between pre-set sizes (S to 2XL) or define custom width/height in PX
Widget Positioning:
Configure separate placements for Desktop and Mobile
Available positions: Bottom Right, Top Left, Center Right, etc.
Actions Available:
Reset to Default
Update
Update & Next
5. Advanced (Web Platforms)
Developer-grade settings for full control over widget behavior and UI visibility.
Custom CSS for Chat Window
Custom CSS for Launcher Icon
Toggle Controls:
Capture IP
Capture Page Source
Auto-disable triggers on Desktop and Mobile
Trigger Timing:
Auto open delay (in seconds) post-user action
Trigger after user closes chat, after set seconds, always, or never
Supported Devices: Select device types for deployment
Bot Icon Position: Left or Top
UI Visibility Toggles:
Hide agent profile + welcome note (Landing Page)
Hide agent header (Landing Page)
Hide CTA (Website Widget)
CTA Configuration:
Define position (Top or Left)
Customize CTA text
Actions Available:
Reset to Default
Update
Need Help?
If your agent doesn’t show up after installation or you encounter code-related issues, contact us at [email protected] or reach out directly via the WhatsApp Support option. We typically respond within 48 business hours.
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