Agent Personality & Instructions

This section allows you to shape the behavior, tone, logic, and intelligence of your AI Agent.

What is this?

Agent Personality & Instructions is where you configure the core identity and behavioral framework of your AI Agent. It includes four powerful sub-sections that work together to define how your agent thinks, speaks, and understands user input.


Why is it beneficial?

  • Brand Alignment: Ensures tone, language, and personality match your business identity

  • Behavior Control: Allows fine-tuning of how the agent acts and reacts

  • Data Intelligence: Empowers the agent to understand and extract meaningful data in real time


What’s inside?

Here are the four key components you’ll configure:

  1. Basics Set the agent’s name, appearance, greeting, theme colors, fonts, and initial ice-breaker prompts.

  2. Prompt Define your agent’s purpose and logic using core instructions and conversation flow directives.

  3. Communication Style Adjust the tone, response length, language, formatting, and point-of-view of the agent’s replies.

  4. Meta Data Choose which attributes the agent should detect and extract during user interactions for automation, filtering, or analytics.


Need Help?

If you’re unsure how to structure your agent’s personality or notice unexpected behaviors, reach out to [email protected]. Our team will assist you within 48 business hours.

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