Communication Style

Configure the communication style of the Agent

What is this?

The Communication Style section lets you control how your AI Agent communicates with users. It defines the tone, structure, language, and presentation of the agent’s responses—ensuring conversations reflect your brand and user expectations.

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Why is it beneficial?

• Ensures consistency in tone and personality across customer interactions

• Allows alignment of response structure and formality to your business domain

• Supports multilingual preferences for global reach

• Provides control over how detailed or concise the answers should be

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How to configure it

1. Go to BotPenguin and log in to your account.

2. Click on Agents from the left-hand menu and select your AI Agent.

3. Navigate to the AI Agent Personality & Instructions section and go to the Communication Style tab.

4. Use the Answer Length dropdown to choose how long the AI Agent’s responses should be. You can select from:

   1. Very Short,

   2. Short,

   3. Medium,

   4. Long, or

   5. Let Agent Decide.

5. In the Answer As dropdown, decide the point of view for the response:

   1. First Person,

   2. Second Person,

   3. Third Person, or

   4. Let Agent Decide.

6. Set the Tone for responses. Available options include:

   1. Formal,

   2. Informal,

   3. Joyful,

   4. Sincere, or

   5. Let Agent Decide.

7. Choose the Language in which the AI Agent will respond. Options include:

   1. English,

   2. Hindi,

   3. Spanish,

   4. French,

   5. German, or

   6. Let Agent Decide.

8. Select the preferred Answer Formatting style:

   1. Bullet List,

   2. Numbered List,

   3. Paragraph, or

   4. Let Agent Decide.

9. Toggle the switch for Included Sources for Response to ON if you want the AI Agent to show the source of the response content (useful for transparency in knowledge-based queries).

10. Once you have finalized all configurations, click on Update to save your settings or Update & Next.

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Need Help?

If the selected communication settings are not being reflected properly, or the agent output feels inconsistent, write to us at [email protected]. Our team will get back to you within 48 business hours.