Hume

This section contains essential information and usage guidelines for configuring and using the Hume integration inside BotPenguin.

What is Hume Integration?

Hume enables advanced speech-to-text transcription using state-of-the-art voice intelligence. When connected with BotPenguin, it acts as a high-accuracy voice transcription engine for AI agents, enabling seamless voice interactions and enhanced natural-language capture.

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Benefits of Hume Integration

• 🚀 Delivers high-precision voice transcription, improving conversational accuracy.

• 🎤 Enhances voice-enabled interactions for AI agents across touchpoints.

• ⚙️ Allows centralized API key management directly within BotPenguin.

• 🔄 Supports flexible usage with multiple keys for different agents or environments.

• 📈 Scales with your usage through Hume’s billing and plan management console.

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Guidance Video

(Embed the official BotPenguin walkthrough video for Hume Integration.)

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How to Use Hume Integration

Configure Hume in BotPenguin

1. Log in to your BotPenguin Dashboard.

2. Navigate to “More” from the left-hand sidebar.

1. Click on “Integrations”.

1. Search for or select “Hume”.

2. Click “Connect” to initiate the integration setup.

3. On the next screen, press “Connect” again to start configuration.

4. Enter your Hume API Key and Hume Secret Key into their respective fields.

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Retrieve API Keys from Hume Dashboard

1. Visit platform.hume.ai and log in or sign up.

2. On the left sidebar, go to “API Keys” under the Platform section.

3. Copy your API Key and API Secret.

1. Paste these values back into BotPenguin to finalize the integration.

2. Regenerate keys in the Hume dashboard whenever required (optional).

New users are automatically assigned the free plan with 10,000 monthly characters (as of 28th November). You may upgrade plans anytime via Billing inside the Hume platform.

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Use Hume as a Voice Transcription Engine

1. Open any AI Agent that has voice capabilities enabled.

2. Navigate to Advanced AI Settings.

3. Go to the Voice Transcript configuration area.

4. Select Hume from the available integrations list.

5. Choose the specific Hume key configured earlier.

6. Save your settings to activate Hume-powered transcription.

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Hume Integration FAQs

Do I need a paid Hume account to use the integration?

No. New Hume users are automatically assigned a free plan with 10,000 monthly characters. You can upgrade based on your usage needs.

Can I configure multiple Hume API keys inside BotPenguin?

Yes. BotPenguin allows adding and selecting multiple API keys so different bots or environments can use separate credentials.

Why is my Hume transcription not working inside the AI agent?

Ensure that voice mode is enabled, Hume is selected as the transcription provider, and the correct API key is chosen in the dropdown.

Where do I find my Hume API Secret?

Log in to platform.hume.ai → API Keys. Both the API Key and Secret Key are visible there.

Can I regenerate my Hume API keys?

Yes. Hume allows regenerating API and Secret Keys anytime from the API Keys section.

Does changing my Hume plan affect BotPenguin usage?

Yes. Your character limits depend on the plan you choose in Hume. The integration reads from your Hume quota.

Is Hume available for non-voice bots?

No. Hume integration is specifically used for voice transcription within voice-enabled AI agents.

Do I need to reconnect the integration after regenerating keys?

Yes. If keys are regenerated, update them in BotPenguin to maintain continuous operation.

If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.