Components In Chatflow

This page contains information about the chat components which can be used in canvas.

What are Chat Flow Components?

Chat Flow Components are the building blocks of your chatbot conversation. Each component serves a specific purpose, such as requesting information from users, sending messages, triggering actions, or adding fun elements like emojis. By combining these components, you can create structured, interactive, and engaging conversations.

---

Benefits of Chat Flow Components

• ⚙️ Enables granular control over bot interactions.

• 💬 Collects essential user information efficiently.

• 🔄 Automates tasks and triggers actions seamlessly.

• 🧩 Makes chat conversations dynamic and engaging.

• ⚡ Reduces development time by using pre-built elements.

---

Components Overview

1. Request Information

Request Information components help gather details from users, such as name, email, phone number, or custom inputs.

2. Send Information

Send Information components allow your bot to share content with users.

3. Trigger Actions

Trigger Actions components perform automated tasks behind the scenes.

4. Send Emojis

Send Emojis components let you add expressive elements to the conversation.

---

FAQs

What are Chat Flow Components used for?

Components are used to structure chatbot interactions, collect information, send messages, trigger actions, and enhance conversations with emojis.

Can I add multiple components in a single flow?

Yes, you can combine any number of components in a single chat flow for dynamic conversations.

Are Request Information components validated automatically?

Some components, like email and phone number, have built-in validation. Custom validations can be added using smart conditions.

Can I send media using the Send Information component?

Yes, the Send Information component supports images, videos, documents, and audio files.

How do Trigger Actions work?

Trigger Actions execute automated tasks like API calls, webhooks, or internal flow actions based on user responses.

Can I combine Send Emojis with text messages?

Yes, emojis can be used alongside text to make messages more engaging.

Can components be reused in different flows?

Yes, you can duplicate or export components within BotPenguin flows for reuse.

Do components work differently for WhatsApp and Website bots?

Some components, like multiple choice or smart question, may have limitations depending on the bot type.

What happens if I delete a component?

Deleted components cannot be recovered. Make sure to export your chat flow before making major changes.

How can I test the components before going live?

Use the "Test Flow" option to preview and verify that each component works as expected.

---

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.