Pre-Built Chatbot Templates

This section provides step-by-step instructions and guidelines for using pre-built chatbot templates in BotPenguin to quickly create message templates for campaigns.

Interactive Guide

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What are Pre-Built Chatbot Templates?

Pre-Built Chatbot Templates are ready-to-use message structures designed to help you quickly create WhatsApp messages for:

• Broadcast campaigns

• Drip campaigns

These templates save time by providing predefined formats that can be customized with your content, media, and buttons. They can be used as-is or modified to match your business needs.

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Benefits of Pre-Built Chatbot Templates

• 🎯 Quick Setup: Launch campaigns faster by using pre-configured templates.

• 🟢 Consistent Messaging: Ensure uniform tone and formatting across all communications.

• ⚡ Flexible Customization: Edit text, media, footers, and buttons to suit your audience.

• 🔧 Draft & Edit: Save templates as drafts to modify before submission.

• 📈 Approval-Ready: Pre-built templates are structured for WhatsApp compliance, reducing approval delays.

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Guidance Video

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How to Use Pre-Built Chatbot Templates

Step 1: Access Pre-Built Templates

1. Go to your WhatsApp bot dashboard.

2. Click Pre-Built Chatbot Templates > Message Templates.

3. Browse the template gallery to choose a template closest to your campaign needs.

4. Select the template to customize or create an entirely new template from scratch.

Step 2: Create a Regular Template

1. Enter a Template Name and choose a Category.

2. Select Template Type > Regular.

3. (Optional) Add a Header: text, image, video, or document.

4. Enter the Text Body.

5. (Optional) Add a Footer.

6. Add a Button if needed:

   • Call-to-action button (website or call)

   • Quick reply button (redirect to chatbot)

   • Or select None

7. Save as Draft to edit later, or Submit for Approval.

8. Approved templates display a green icon and are available for campaigns.

Step 3: Create a Carousel Template

1. Enter a Template Name and choose a Category.

2. Select Template Type > Carousel.

3. Add Text Body for the carousel.

4. Add Cards for each item:

   • Upload an image for each card.

   • Enter a description.

   • Add a Button (call-to-action or quick reply).

5. Save as Draft or Submit for Approval.

6. Once approved, carousel templates can be used for campaigns featuring multiple products or offers.

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5. FAQs

What is the difference between Regular and Carousel templates?

Regular templates are single messages, while Carousel templates allow multiple cards, each with media, description, and buttons.

Can I edit a template after submission?

Yes, drafts can be edited freely. Once submitted, edits require resubmission for approval.

Do all templates need WhatsApp approval?

Yes. Only approved templates can be used in campaigns.

Can I include media in my templates?

Yes. Headers can include images, videos, or documents.

Are buttons required?

Buttons are optional for regular templates but mandatory for carousel cards.

Can I save templates as drafts?

Yes. Drafts allow you to make edits before submitting for approval.

How do I know if my template is approved?

Approved templates show a **green icon** in your dashboard and become selectable for campaigns.

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If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.