Settings

The following page gives an in-depth guidance into the Settings section of BotPenguin

Interactive Guide

---

Guidance Video

---

Settings – Configure and Personalize Your Bot Experience

The Settings section on BotPenguin provides a centralized control panel to manage your chatbot’s configuration, personalization, and response management capabilities. It enables users to optimize how conversations are handled, organized, and displayed within the platform—tailored to fit their operational workflows.

To access Settings, go to the sidebar, click on More, and select Settings.

Inside this section, you'll find five key configuration tools:

1. Custom Attributes Define and capture unique data fields from users to support advanced personalization and reporting needs.

2. Tags Categorize conversations in the inbox with easily searchable tags. Tags help teams segment chats by topic, department, priority, or workflow.

3. Custom Status Create status labels such as “Open,” “Escalated,” or “In Progress” to better track the lifecycle of every conversation.

4. Quick Replies Save frequently used responses and deploy them in one click to reduce reply time and maintain consistency in support.

5. Custom Tabs Organize and filter chats based on user-defined tabs—designed to match your business logic, teams, or funnel stages.

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.