Webhooks
This is a description of the webhooks section under the "Developer" tab in BotPenguin.
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This is a description of the webhooks section under the "Developer" tab in BotPenguin.
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A webhook is a way for one app to automatically send data to another app when something happens. Instead of checking for updates all the time, the receiving app gives a special URL, and the sending app sends information to that URL as soon as the event occurs. This helps automate tasks, keep data updated in real-time, and connect different systems without manual work.
The following are the benefits of using webhooks on BotPenguin:
Receive instant alerts on message failures, subscription expiries, and account issues.
Trigger automated workflows based on real-time message and account events.
Monitor platform activity with actionable insights on usage and performance.
Integrate seamlessly with CRMs, marketing tools, and internal systems.
Log into your BotPenguin account, and then go Developer section under the More section.
Click on the third tab to access the "Webhooks" section.
Here, the user has the options to configure webhooks for 3 types, WhatsApp, Instagram and Account Level.
Click on a card(WhatsApp, Instagram or Account Level) to configure the section.
Click on "Subscribe Webhooks".
A small popup window will open up. Enter your Webhook Endpoint, and verification key. Then, select the bots that you want the webhooks to be triggered for.
Once selected, the webhooks will be configured. Now, we can go into the specifics of each and select the ones to turn on.
There are many webhooks that have been created for WhatsApp. Some of them are as follows:
Failed Message
Tells when a message could not be delivered
Account Alerts
Tells when your account does not meet our notability requirements. You can edit the display name and submit another request after 30 days.
Account Review Update
Tells when account review request gets approved.
Account Update
Update on the business verification of the WhatsApp account.
Business Capability Update
Updates on the max daily limits per day
Business Status Update
Updates the status of the business
Template Quality Update
Updates on the template quality.
Template Status Update
Tells of the approval status of the template.
Messages
Tells of the messages that are recieved.
Phone Number Name Update
Updates you when the name related to a phone number is updated
Phone Number Quality Update
Tells of the plan quality of a new user.
Security
Tells information regarding the security of the PIN's.
Template Category Update
Updates the template category.
To edit any webhook, click on the "Edit Webhook Subscription" button.
To disconnect the webhook, turn off the status of the webhook. To disconnect all the webhooks status, click on the "Unsubscribe Webhooks" button and confirm the unhook process.
Instagram webhooks work similar in manner to WhatsApp Webhooks.
To edit any webhook subscripton, click on the "Edit Webhook Subscription" button.
To disconnect the webhook, turn off the status of the webhook. To disconnect all the webhooks status, click on the "Unsubscribe Webhooks" button and confirm the unhook process.
Message limit exhausted
Notifies the customer when their available message quota has been fully utilized. Customers can customize this notification to trigger when a certain percentage of their plan has been exhausted.
Conversation limit exhausted
Alerts the customer when their WhatsApp conversation limit is reached.
Plan expired
Sends a notification when the customer's subscription plan has expired.
Account freeze
Notifies the customer when their account is temporarily frozen due to non-payment or policy violations.
These are the commonly asked questions regarding Webhooks:
If everything is correct and you are still unable to move forward, write to us at . We will respond back within 48 business hours.
