Trigger Actions
Contains information about the chat components in trigger actions.
Last updated
Contains information about the chat components in trigger actions.
Last updated
It is used to initiate live chat with your available agent.
It will create a live chat request.
You can enter a text message that will inform user that request has been triggered.
Also by clicking on "Manage Team" you will be redirected to Team's Section where you can assign roles and manage your team.
It is used to trigger AI in chat flow.
You can enter the first message that will be sent before starting the AI generated questions.
Select the number of queries to be resolved using AI.
If query suggestion box is checked. You have to provide up to 3 chat suggestions that will be used initially.
After that, ChatGPT will provide query suggestions based on the prompt you will enter.
You can also train your AI and the query suggestions and replies will be based on that.
It is used to automatically assign live chat request among team members.
You can either assign to a team member and then select his/her name. or
You can assign by department, then select the department and assignment logic will be set to "Round Robin" in which every team member will be automatically assigned a live chat request one by one in a round.
You can select not to assign to offline agents and assign to agents only in business hours.
