BotPenguin Resource Centre
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  • ๐Ÿ Introduction
  • ๐Ÿ“’BotPenguin Resource Centre
    • ๐Ÿƒโ€โ™‚๏ธHow BotPenguin works?
      • Onboarding
      • Create new chatbot
        • Website Chatbot
        • Landing Page Chatbot
        • WhatsApp Chatbot
        • Instagram Chatbot
        • Facebook Chatbot
        • Telegram Chatbot
        • Microsoft Teams Bot
        • Make Your Live Chat Chatbot
      • Edit Your Chat Flow
        • Multiple flows(Redirect component)
        • Components In Chatflow
          • Request Information
          • Send Information
          • Trigger Actions
        • Email Validation
      • Pre-Built Chatbot Templates
      • Train Your AI Chatbot
        • Website
        • File Upload
        • Google Sheets
        • FAQs
        • Unanswered Questions
        • Other Sources
      • Install your Chatbot
        • Install your Website Chatbot
        • Install Website Chatbot on Custom Build Website
        • Install Website Bot on WordPress
        • Install Website Chatbot on Wix
        • Install Website Chatbot on Squarespace
        • Widget Installation
      • Automation
        • Widget
        • WhatsApp Template Setup
        • WhatsApp Catalog Setup
        • WhatsApp Flows (Forms) Setup
        • WhatsApp Broadcast Setup
        • WhatsApp Drip Campaigns Setup
        • Facebook Auto-Reply Feature
        • Instagram Auto-Replies
        • Instagram Automation
          • Instagram Broadcast
      • Bot Settings
        • Website Chatbot Settings
          • Design
            • Customize Landing Page Bot
          • General
          • Alerts
          • Triggers
          • User Access
          • Chat Window
            • Transfer Chat to WhatsApp Functionality
          • AI settings
            • Configuring Chatbot Scenarios
        • WhatApp Chatbot Settings
          • General
          • Triggers
          • Alerts
          • API Key
          • WhatsApp Profile
          • AI settings
            • Configuring Chatbot Scenarios
        • Telegram Chatbot Settings
          • General
          • Telegram Profile
          • AI settings
        • Instagram Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Facebook Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Chatbot Persona
        • Creating Custom Instructions
        • How to configure and use AI Assistants
      • 3rd Party Apps Integrations
        • ChatGPT
        • BotPenguin Integrations
          • Integrate BotPenguin with Acuity Scheduling
          • Integrate BotPenguin with Microsoft Teams
          • Integrate BotPenguin with WooCommerce
          • Integrate BotPenguin with Autopilot
          • Integrate BotPenguin with Firmao CRM
          • Integrate BotPenguin with Capsule CRM
          • Integrate BotPenguin with Facebook Pixels
          • Integrate BotPenguin with Elevio CRM
          • Integrate BotPenguin with Close CRM
          • Integrate BotPenguin with CalendarHero CRM
          • Integrate BotPenguin with Extraaedge CRM
          • Integrate BotPenguin with Infobip CRM
          • Integrate BotPenguin with Google Sheets
          • Integrate BotPenguin with Google Calendar
          • Integrate BotPenguin with Google Task
          • Integrate BotPenguin with Google Gemini
          • Integrate BotPenguin with HelpShift CRM
          • Integrate BotPenguin with Zendesk CRM
          • Integrate BotPenguin with LeadSquared CRM
          • Integrate BotPenguin with Zoho Desk
          • Integrate BotPenguin with SupportBee CRM
          • Integrate BotPenguin with Wealthbox CRM
          • Integrate BotPenguin with Brevo (formally SendInBlue)
          • Integrate BotPenguin with Apptivo CRM
          • Integrate BotPenguin with Freshdesk CRM
          • Integrate BotPenguin with Help Desk CRM
          • Integrate BotPenguin with Helpcrunch CRM
          • Integrate BotPenguin with Jira CRM
          • Integrate BotPenguin with KarmaCRM
          • Integrate BotPenguin with LiveAgent CRM
          • Integrate BotPenguin with NetHunt CRM
          • Integrate BotPenguin with Plivo CRM
          • Integrate BotPenguin with Recurly CRM
          • Integrate BotPenguin with Shipway CRM
          • Integrate BotPenguin with TeamGate CRM
          • Integrate BotPenguin with Zoho Projects
          • Integrate BotPenguin with Zoho CRM
          • Integrate BotPenguin with Google Drive
          • Integrate BotPenguin with Agile CRM
          • Integrate BotPenguin with Pipedrive
          • Integrate BotPenguin with Drip CRM
          • Integrate BotPenguin with GetResponse
          • Integrate BotPenguin with Groove
          • Integrate BotPenguin with Helpdocs
          • Integrate BotPenguin with Bitrix24
          • Integrate BotPenguin with Freshworks CRM
          • Integrate BotPenguin with Insightly CRM
          • Integrate BotPenguin with Nimble CRM
          • Integrate BotPenguin with Nutshell CRM:-
          • Integrate BotPenguin with OntraPort CRM
          • Integrate BotPenguin with HubSpot
          • Integrate BotPenguin with WebHoper
          • Integrate BotPenguin with EngageBay
          • Integrate BotPenguin with FrontApp
          • Integrate BotPenguin with Copper CRM
          • Integrate BotPenguin with Salesflare
          • Integrate BotPenguin with No CRM
          • Integrate BotPenguin with Helprace
          • Integrate BotPenguin with Flowlu
          • Integrate BotPenguin with Pipeline
          • Integrate BotPenguin with Zingtree
          • Integrate BotPenguin with Salesforce CRM:-
          • Integrate BotPenguin with Chakra CRM:-
          • Integrate BotPenguin with SimplyBook:-
          • Integrate BotPenguin with Gitbook
          • Integrate BotPenguin with GoHigh Level
          • Integrate BotPenguin with Voxloud
          • Integrate BotPenguin with ViaSocket
          • Integrate BotPenguin with Twilio
          • Integrate BotPenguin with Shopify
          • Integrate BotPenguin with Razorpay
          • Integrate BotPenguin with Pabbly
          • Integrate BotPenguin with Outlook
          • Integrate BotPenguin with OnPipeline
          • Integrate BotPenguin with Notion
          • Integrate BotPenguin with MoEngage
          • Integrate BotPenguin with Kylas CRM
          • Integrate BotPenguin with Google Analytics
          • Integrate BotPenguin with FirstPromoter
          • Integrate Botpenguin with Google Contacts
          • Integrate Botpenguin with Zoho CRM
          • Integrate BotPenguin with Zapier
          • Integrate BotPenguin with Make.com
      • Inbox
        • Chats window
        • Orders
        • Contacts
        • Groups
        • Real-Time Customer Interaction
        • Importing WhatsApp Contacts
        • Creating Segments
        • Using Tags
      • Analytics
      • Teams
        • Departments
        • Business hours
        • Team
        • Role
        • Using Teams in Chatflow
      • Settings
        • Custom Attribute
        • Tags
        • Custom Status
        • Quick Replies
        • Custom Tabs
      • My Account
        • Account
        • Password
      • Subscription & Plans (Legacy Version)
      • Subscription & Plans (Latest Version)
    • โ“Frequently asked questions (FAQs)
      • Onboarding FAQs
      • Edit your chat flow
      • Bot Installation FAQs
      • Inbox FAQs
      • Profile, Team & Notifications FAQs
      • Analytics FAQs
      • Chat Flow FAQs
      • Bot Settings FAQs
      • WhatsApp FAQs
      • Subscription FAQs
      • Product Update FAQs
      • ChatGPT FAQs
    • ๐Ÿ› ๏ธCommon Errors & Troubleshooting
  • ๐Ÿ“–Platform Guidelines & Training
    • ๐Ÿ‘ฉโ€๐Ÿ’ปWhatsApp Cloud API by Meta
      • โš™๏ธSetting Up Your Facebook Business Manager
      • ๐Ÿ’ฐMeta Conversation Pricing for WhatsApp Cloud API
      • ๐Ÿ‘งUpdate WhatsApp Bot Profile
      • โœ…Getting a Blue Tick(previously Green Tick) on WhatsApp
    • ๐Ÿ”‘WhatsApp Bot Creation with Manual Onboarding
      • โœ…Prerequisites for WhatsApp Bots
      • ๐Ÿ”คCreate a Meta App
      • โœ”๏ธRegister & Verify your WhatsApp Number
      • ๐Ÿ”—Subscribe WA webhook with BotPenguin
      • ๐Ÿ’ณUpdate WA account Payment Method
      • ๐Ÿฆธโ€โ™€๏ธAssign System User to WhatsApp Account
      • ๐Ÿ“ƒGetting all the necessary details from Meta Developer Dashboard
    • โš™๏ธWhatsApp Bot Creation with Automated onboarding
    • ๐ŸงMigration Of Whatsapp Account from other platforms to BotPenguin.
    • โ™ป๏ธReconnect Whatsapp Bot
    • ๐Ÿ”Recovering Your Restricted Meta Account
    • ๐Ÿ’กMust know-how of BotPenguin
      • ๐Ÿ”คManage & Use Custom Attributes
      • ๐Ÿ–ฅ๏ธCall external APIs in your chat flows
      • ๐Ÿ‘จโ€๐Ÿ’ผManging team roles & Users
      • ๐Ÿช„Unlock BotPenguin AI
      • ๐Ÿ•ต๏ธโ€โ™‚๏ธSupport Agent guide
      • ๐Ÿ“จSend WhatsApp notifications using the BotPenguin APIs
      • Chatbot User Authentication
  • โšกPlatform Updates & Info
    • ๐Ÿ”ฅWhat's New
    • ๐ŸžReport a bug!
    • ๐Ÿ—’๏ธFeature Requests
    • ๐ŸงBotPenguin Roadmap
    • ๐ŸคConnect With Us
  • ๐Ÿ› ๏ธAPI References
    • ๐Ÿ“„Contacts & Chats APIs
      • Get All Contacts
      • Getting Groups/Segments
      • Add WhatsApp Contact
      • Delete WhatsApp Contact
      • Website Contacts & Meta Data
    • ๐Ÿ“„WhatsApp Cloud API
      • GET Templates List
      • POST WhatsApp Template Message
      • POST Send Message API
  • ๐ŸคPartner Documentation
    • ๐ŸงBotPenguin Partner Onboarding
      • Signup as a BotPenguin Partner
      • Setup your Pricing Plans
      • Connect to your Domain
      • Setup 3rd Party Integrations
        • Setup AWS SES Account
        • Setup Google reCAPTCHA
        • Setup ChatGPT Account
        • Setup Zoho Integrations
        • Setup Google OAuth App
        • Setup RazorPay Account
        • Setup Stripe Account
        • Setup Facebook App for WhatsApp & Facebook Bots
          • Create Facebook Login for Business Configuration
          • Meta System User Token
      • Setup your pricing plans (Legacy Version)
      • Setup your Pricing Plans (Latest Version)
    • ๐Ÿ™‹โ€โ™‚๏ธPartner FAQs
      • Onboarding
      • Affiliate Partner
      • Implementation Partner
      • Whitelabel Partner
      • WhatsApp Whitelabel Partner
      • Add-ons FAQs
      • Subscription FAQs
      • LTD FAQs
    • ๐Ÿ“”Partner API References
      • Setting up environment
      • Get Customer
      • Create Customer
      • Update Customer
      • Delete Customer
      • Get Customer API Token
      • Get Team Members (Custom Users)
      • Get Custom User (Team Member) Token
      • Embedding the BotPenguin Inbox in 3rd Party Apps
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  • Why use Instagram Auto-Replies?
  • Benefits of using Instagram Auto Replies:
  • Steps to use Instagram Auto-Reply Feature:
  • FAQ's:

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  1. BotPenguin Resource Centre
  2. How BotPenguin works?
  3. Automation

Instagram Auto-Replies

This page will give an in-depth guide into Instagram Auto Replies, and he methodology of configuring them.

PreviousFacebook Auto-Reply FeatureNextInstagram Automation

Last updated 1 month ago

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Why use Instagram Auto-Replies?

Instagram Auto Reply is a feature that automatically responds to comments on your posts, reels, stories, and live videos. It can use AI to make these responses more personalized and expressive, helping to keep your audience engaged without needing to manually reply to every comment. This tool is especially useful for businesses and creators who want to maintain constant interaction with their followers while saving time.


Benefits of using Instagram Auto Replies:

  • Saves Time: It automates responses, allowing you to engage with followers without spending time replying to each comment individually.

  • Improved Engagement: Auto replies can keep conversations going, ensuring followers feel heard and appreciated, even when you're unavailable.

  • Consistency: It ensures your brandโ€™s tone and message remain consistent across responses, enhancing your brand identity.

  • 24/7 Interaction: Followers can receive responses at any time, even outside of business hours, improving user satisfaction.

  • Boosts Productivity: By automating repetitive tasks, you can focus more on creating content and other important activities.

  • Personalized Responses: AI-powered auto replies can tailor responses, making them feel more personal and engaging.


Steps to use Instagram Auto-Reply Feature:

  1. Log into your BotPenguin Account and go to the Instagram bot. Click on the bot.

  2. Go to "Instagram Automation".

  3. Click on the Automation setting and go to the "Auto-Reply" tab. Click on "Create Reply"

  1. If you have already made some replies, then to make a new auto-reply, click on the "Add Auto Reply Rule".

  1. We can select from a variety of Auto reply mechanism:

    1. Create Automation Rule for:

      1. Media Type: We can create auto-reply for Instagram post, story, live, reel, and direct message.

      2. Applicable on: The automation can be applicable on specific posts, or on all posts. We can select which specific posts as well.

    2. Automation Applicable on:

      1. We can choose the bot to be applicable based on certain key word, or on all comments.

    3. Send Automated Replies:

      1. Custom: Make custom responses to comments.

      2. Using AI: Use AI to make responses for comments.

      3. Custom Response with AI rephrasing: Make a custom response, and have AI rephrase it each time

    4. Configure Comment Message:

      1. Enter Reply Response: Enter the response that will be sent(as is or with AI rephrasing).

      2. Enter Alternate Reply Response: Choose alternate response that can also be sent.

To use any AI rephrasing feature, user must have a AI platform integrated with their bot.

  1. Once done, click on "Create Reply" to save the reply.

There, you're all set to use Instagram Auto-reply feature. Choose the post of your choice and let BotPenguin Automate the work!


FAQ's:

Why won't my bot use the AI feature?

Integrate an AI platform such as ChatGPT, Claude, DeepSeek etc. to have to AI message capability activated.

Why am I getting 2 messages from the same post?

If you have configured autoreplies for the same post 2 times, the bot will respond twice to the same post reaction.

Why is my bot giving the same comment as the comment posted?

The bot will give the same response as the posted comment of you have chosen to use AI rephrasing in any manner, and not integrated the 3rd party integration.

Can Instagram Auto Replies respond to all types of comments?

Auto replies can respond to comments, direct messages, mentions, and interactions across posts, reels, stories, and live videos. However, itโ€™s important to configure the settings based on what you want to automate.

Will Auto Replies affect my engagement rate?

Auto replies can enhance engagement by responding to followers in real time. It helps maintain ongoing conversations, keeping your followers engaged even when youโ€™re unavailable to reply manually.

Is it possible to target specific comments for Auto Replies?

Yes, auto-replies can be set to trigger based on keywords in comments. For example, you can set up a reply thatโ€™s triggered when someone mentions a specific product or service.

Do Instagram Auto Replies work during live sessions?

Yes, during Instagram live sessions, auto-replies can be used for common questions or to acknowledge comments. However, you may need to customize them to ensure they donโ€™t interrupt the live conversation.

If everything is correct and you are still unable to move forward, write to us at . We will respond back within 48 business hours.

๐Ÿ“’
๐Ÿƒโ€โ™‚๏ธ
support@botpenguin.com