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Configuring Chatbot Scenarios

Utilize chatbot scenarios to respond to user inputs using pre-defined messages, or redirect them to different flows using the power of artificial intelligence

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How to Configure Chatbot Scenarios

The inputs of users are varying, but certain inputs, such as those which the chatbot cannot provide an answer to, or those that may be offensive, can be configured to give a pre-defined response. This is done through the use of AI, which analyses the input to understand its intent, and responds back with the correct pre-defined response. Additionally, for better organization, you can have different flows. Utilizing the power of artificial intelligence, we can use flow redirection to analyze the users input, and then redirect them to the appropriate flow at any time.

Steps for Setup of Dynamic Chatflow Configuration:

  1. Login to your BotPenguin account and select the desired bot in the dashboard.

  2. Click on “Instagram Chatbot Settings”.

Click on desired bot's setting

  1. Go to the “AI Settings” tab, and proceed to “Configure Bot’s Personality”

  1. Click on the toggle to disable the “Let AI Manage bot's personality as needed”, as we need to customize the responses of our chatbot to certain intents. Then, go to “Create Persona”.

  1. Upon reaching the main screen here, go to “Chat Scenarios”.

If you are configuring the bot for the first time, then the above fields (Persona Details, Communication Style) also need to be filled for the redirection to work.

  1. Click on the “Add-Action button” to proceed to the configuration of the chatbot.

  1. Complete the form with the relevant details for the bot. The fields to fill are as follows:

    1. Name: Specify the name of the chat. This name will be the primary description of the trigger. E.g.: “Flowers” for redirection to flowers chat

    2. Trigger: Define the action to be executed when the specified condition is met. Options include triggering a specific message or an entire chat flow.

      1. Message: Enter the message to be displayed in the chat.

      2. Flow: Select the chat flow to be triggered.

    3. Based on the previous Trigger input:

      1. Message: Enter the message that is to be displayed when triggered. Eg. If the message is offensive, the response message can be "I am not quite used to this language".

      2. Flow: Select the flow onto which the chat should be redirected to.

  1. Click on “Add Intent” to finish setup.

Remember to toggle on the button to enable the message/flow redirection.

Still Not Working? Let's Troubleshoot

If the chat is not responding as expected, consider the following troubleshooting steps:

  1. Verify Triggers and Conditions: Ensure that the trigger conditions are correctly set and aligned with the intended message types or user inputs.

  2. Check Message and Flow Settings: Confirm that the correct message or chat flow is selected and configured properly.

FAQ

What are Chatbot Scenarios in BotPenguin?

Chatbot Scenarios allow you to configure pre-defined responses for cases where the bot cannot answer a query, or when the input is offensive. They also let you redirect users to specific flows based on their intent.

Can I redirect a user to a different flow based on their input?

Yes, using flow redirection in Chat Scenarios, you can analyze the user’s intent and redirect them to the correct flow at any time.

Do I need to configure Persona Details before setting Chat Scenarios?

Yes, if you are configuring the bot for the first time, Persona Details and Communication Style must be filled in before chat redirection can work.

What kind of triggers can I set in Chat Scenarios?

Triggers can be set to activate either a **specific message** or an **entire chat flow** based on the user’s input.

Can I add multiple intents under one Chat Scenario?

Yes, you can add multiple intents by clicking **Add Intent**, allowing you to handle different user inputs with customized responses or flows.

How can I handle offensive language from users?

You can configure a trigger to detect inappropriate input and set a polite response, such as *“I’m not quite used to this language.”*

What should I do if the Chat Scenario is not working?

- Verify that triggers and conditions are correctly set. - Double-check that the message or flow selection is correct. - Ensure the toggle for enabling the scenario is switched ON.

Can I disable AI personality management while using scenarios?

Yes, toggle OFF **“Let AI Manage bot’s personality as needed”** to fully customize the responses of your chatbot through scenarios.

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.

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