General

This section contains essential information and usage guidelines for configuring the core interaction settings of your Instagram chatbot inside BotPenguin.

Interactive Guide

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What are General Settings

The General section allows you to configure the fundamental interaction settings for your Instagram chatbot. These settings define how the chatbot manages conversations, session timeouts, live chat requests, and user inactivity handling.

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Benefits of General Settings

• 🎯 Ensure smooth and structured chatbot interactions.

• 🟢 Automate chat restarts using simple keywords.

• 🎯 Provide fallback messages for unavailable live support.

• 🟢 Manage live chat requests with custom expiry times.

• 🎯 Improve user engagement with inactivity reminders.

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How to Use?

The General section allows you to configure core interaction settings for your Instagram chatbot. Below are the fields and their functionalities:

1. Session Timeout Define the time limit after which the chat session will automatically end if the user does not respond to the bot's messages.

2. Restart Chat Keywords Specify keywords to restart the chat. For example, entering "restart" will trigger a new chat session. Multiple keywords can be added.

3. Live Chat Expiry Set a time limit for live chat requests. If no agent accepts the request within this time, the live chat request will expire.

4. Live Chat Request Keywords Add keywords to initiate a live chat request. For instance, typing "live agent" will request live agent support.

5. Unavailability Message Customize the message shown when live chat support is unavailable. Example: "Live chat is currently unavailable. Sorry for the inconvenience."

6. Completion Message Provide a message that appears when a chat session concludes. This can include instructions for restarting or requesting live chat again.

7. User Inactivity Message Configure a message to prompt the user when there is no activity. Example: "It seems you haven't responded. Please reply to continue."

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FAQ's

What is the default session timeout if I don’t configure it?

By default, sessions may end after a system-defined inactivity period. It is recommended to configure this setting to suit your needs.

Can I add multiple restart keywords?

Yes, you can add multiple keywords (e.g., "restart", "begin", "new chat") to restart the chat.

What happens if no agent accepts a live chat request before expiry?

The request will expire automatically, and the user will receive the configured unavailability or fallback message.

Can I customize the unavailability message?

Yes, you can fully customize this message with any text, including brand tone and emojis.

What is the difference between a completion message and inactivity message?

The completion message is shown when a chat session ends, while the inactivity message prompts users during an ongoing but idle session.

If everything is correct and you are still unable to move forward, write to us at [email protected] . We will respond back within 48 business hours.