Website Chatbot Settings

This page contains section wise links of settings in the website bot.

Interactive Guide

---

Interactive Guide

What are Website Chatbot Settings

Website Chatbot Settings on BotPenguin allow businesses to configure, customize, and manage all aspects of their chatbot on a website. From design and AI behavior to triggers, alerts, and user access, these settings ensure your chatbot operates efficiently, provides a consistent experience, and meets business goals.

---

Benefits of Website Chatbot Settings

• Centralized Management: Configure all chatbot settings from a single dashboard.

• Enhanced User Experience: Customize design, chat windows, and AI responses for your audience.

• Operational Control: Define triggers, alerts, and user access to streamline workflow.

• Scalable Management: Adjust settings across multiple bots or websites without repeating configuration.

---

Website Chatbot Settings Breakdown

• Design: Customize the look and feel of your chatbot to match your brand.

• General: Configure basic chatbot behavior such as greetings, language, and fallback messages.

• Alerts: Manage notifications for missed chats or other important events.

• Triggers: Set rules to automatically initiate conversations or responses.

• User Access: Control who can manage or interact with the chatbot backend.

• Chat Windows: Customize the behavior and appearance of chat widgets on the website.

• AI Settings: Manage AI responses, fallback handling, and knowledge base integration.

---

FAQs (Accordion Style)

Design FAQs

Can I customize the chatbot design without coding?

Yes, the Design section provides a visual editor to adjust colors, fonts, avatars, and widget positions without writing any code.

How do I change the chatbot greeting or language?

You can update the bot name, greeting message, and language in the General section of the settings.

How do I get notifications for missed chats?

Alerts can be configured to send email or dashboard notifications whenever a chat is missed or unattended.

Can I set triggers for specific pages or user actions?

Yes, Triggers can be configured based on page visits, scroll depth, clicks, or exit intent to engage users automatically.

Who can manage the chatbot settings?

User Access allows you to invite team members and assign roles with different permissions, ensuring secure and controlled management.

Can I preview chat window changes before publishing?

Yes, the Chat Windows section provides a live preview so you can test the look and behavior before applying changes to your website.

What happens if the AI is unable to answer a question?

You can define fallback responses in AI Settings, which can either show a default message or escalate the conversation to a human agent.

What if I have set up everything correctly but still cannot move forward?

Please write to us at [email protected]. Our team will respond within 48 business hours.

---

Need Assistance?

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.