The Chat Window section allows you to customize the chat window with which users interact on websites or mobile apps. Below are the configurable fields available in this section:
1. Indicative Text for Bot Message
Description: Add a message to be displayed in the chat window when the bot sends a message.
Example: "Hi! How can I assist you today?"
2. Live Chat Enable Toggle
Description: Enable this toggle to allow users to opt for the live chat functionality.
3. Live Agent Display Name
Description: Specify the name to be displayed alongside messages sent by the live agent.
4. Live Agent Button Name
Description: Add a name for the button that will display in the chat window for accessing live chat.
5. Live Chat Expiration Time
Description: Set the time (in seconds) after which a live chat request will expire if not accepted by an agent.
6. Live Chat Message Colors
Options:
Primary Color: The main color for live chat messages.
Secondary Color: The color for text during a live chat.
Unavailable Color: The color to indicate that the live agent is unavailable.
7. Restart Chat Button Enable Toggle
Description: Enable this toggle to allow users to restart the chat.
8. Restart Chat Button Name
Description: Enter the name of the restart button displayed on the chat window.
9. Transfer Chat to WhatsApp Toggle
Description: Enable this toggle to allow users to transfer the chat to WhatsApp.
Additional Field: Provide a button name for this functionality.
10. Enable Chat Rating Screen Toggle
Description: Enable this toggle to allow users to rate their experience after the chat session ends.
Additional Fields:
Title: Add a title for the rating screen.
Subtitle: Add a subtitle for the rating screen.
Close Button Name: Provide the name for the button to close the rating screen.
Restart Button Name: Specify the text for the button to restart the chat.
Background Image: Upload an image to display as the background of the rating screen.
11. Chat Reply Placeholder Text Toggle
Description: Customize the placeholder text in the chat reply box.
12. Clear Chat on Page Reload Toggle
Description: Enable this toggle to clear previous chat history if the user reloads the page.
13. Enable Ticket System Toggle
Description: Integrate HubSpot to allow users to create tickets directly from the chatbot.
14. Enable Knowledge Base Toggle
Description: Integrate GitBook to display a knowledge base in the chat window.
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