Chat Window

This page contains all the necessary information on how you can manage the chat-window of the bot in detail.

The Chat Window section allows you to customize the chat window with which users interact on websites or mobile apps. Below are the configurable fields available in this section:

1. Indicative Text for Bot Message

• Description: Add a message to be displayed in the chat window when the bot sends a message.

• Example: "Hi! How can I assist you today?"

2. Live Chat Enable Toggle

• Description: Enable this toggle to allow users to opt for the live chat functionality.

3. Live Agent Display Name

• Description: Specify the name to be displayed alongside messages sent by the live agent.

4. Live Agent Button Name

• Description: Add a name for the button that will display in the chat window for accessing live chat.

5. Live Chat Expiration Time

• Description: Set the time (in seconds) after which a live chat request will expire if not accepted by an agent.

6. Live Chat Message Colors

• Options:

  1. Primary Color: The main color for live chat messages.

  2. Secondary Color: The color for text during a live chat.

  3. Unavailable Color: The color to indicate that the live agent is unavailable.

7. Restart Chat Button Enable Toggle

• Description: Enable this toggle to allow users to restart the chat.

8. Restart Chat Button Name

• Description: Enter the name of the restart button displayed on the chat window.

9. Transfer Chat to WhatsApp Toggle

• Description: Enable this toggle to allow users to transfer the chat to WhatsApp.

• Additional Field: Provide a button name for this functionality.

10. Enable Chat Rating Screen Toggle

• Description: Enable this toggle to allow users to rate their experience after the chat session ends.

• Additional Fields:

  • Title: Add a title for the rating screen.

  • Subtitle: Add a subtitle for the rating screen.

  • Close Button Name: Provide the name for the button to close the rating screen.

  • Restart Button Name: Specify the text for the button to restart the chat.

  • Background Image: Upload an image to display as the background of the rating screen.

11. Chat Reply Placeholder Text Toggle

• Description: Customize the placeholder text in the chat reply box.

12. Clear Chat on Page Reload Toggle

• Description: Enable this toggle to clear previous chat history if the user reloads the page.

13. Enable Ticket System Toggle

• Description: Integrate HubSpot to allow users to create tickets directly from the chatbot.

14. Enable Knowledge Base Toggle

• Description: Integrate GitBook to display a knowledge base in the chat window.