Request Information

1. Name

• It is used to request the user's "name" as information.

• Click on "Name" under the Add Chat Component.

• Then, you can customize the name request message in the "Customize Bot Message" section.

2. Phone Number

• It is used to request the user's "phone number" as information.

• Click on "Phone Number" to add it to your flow.

• Then, you can customize the phone number request message in the "Customize Bot Message" section.

• You can also select a specific country code by clicking on the dropdown.

3. Email

• It is used to request the user's "email" as information.

• Click on "Email" to add it to your flow.

• You can customize the email request message in the "Customize" panel.

4. Single Choice

• It is used to create a single-choice selection request for the user.

• Click on "Single Choice" to add it to your flow.

• You can customize the message, set a title for your options, and link each option to the next component.

• You can add up to 5 options.

5. Multiple Choice

• It is used to create a multiple-choice selection request for the user.

• Click on "Multiple Choice" to add it to your flow.

• You can customize the message, set a title for your options, and link each option to the next component.

• You can add up to 5 options.

6. Text Questions

• It is used to request "any answer" as information from the user.

• Click on "Text Question" to add it to your flow.

• You can customize the information request message to appropriately ask for an answer from the user.

7. File Upload

• It is used to request "a file, image, or video" as information from the user.

• Click on "File" to add it to your flow.

• You can customize the file request message using the left panel.

8. Iframe

• It is used to create an iframe.

• You can add a text message describing the iframe you are adding.

• Paste the URL of the web page.

• Provide a title for the iframe and add a CTA button that users can click to be redirected.

• Once clicked, the web page will open.

9. Appointment

• It is used to book an appointment and time slot for users.

• You can configure the message text and add a prompt asking the user to input a time slot.

• Select the start and end time for availability hours from the dropdown.

• The user will be able to book within these availability hours.

• Choose the slot intervals, which will determine the time gaps between bookings.

• Select the future booking days for which slots will be available to book.

• Finally, choose a third-party app to integrate with the bot for appointment booking.

10. Location

• It is used to request a textual location from the user.

• Click on "Location" to add it to your flow.

• Enter a message text to ask the user for their location as information.

11. Date/Time

• It is used to take the date and time as input from the user.

• You can enter a message text to request this information and select the checkbox to show the time selection option.

• The user will be given the option to select a date and the exact time for that date from a calendar.

12. Rating

• It is used to ask the user to provide a rating and share their experience.

• You can enter a text message for this request and add 5 different options for user experience that the user can select.

13. Range

• It is used to ask the user for a range according to the requirements.

• You can enter a text message for this request.

• Add a prefix and suffix text to be used in the range.

• Then, select the starting point and highest point for the range.

• You can also choose a step value to set the gap in the range slider.

14. Numeric Input

• It is used to take a numerical input from the user.

• Click on "Number Input" to add it to your flow.

• You can add a text message to request the user to enter a numerical value.

15. Smart Question

• It is used to ask the user a question, based on which the next chat flow will be decided.

• You can enter a text message or your question.

• Then, enter keywords based on which the next chat component will be selected.

• You can select the smart keyword match type, which can be either exact or based on the presence of keywords in the answer.

• You can add multiple smart keywords.

16. Redirect

• It is used to start a new flow that has been created for the same bot.

• You can enter a text message and select the pre-built chat flow from the dropdown.

• Once the component is triggered, the selected chat flow will continue in the conversation.

17. API

• It is used to integrate a third-party service in the chat flow.

• You can select the API.

• Then, add the text for the response code and select the next message.

• Response Code 200 indicates success, while 400 indicates an error.

You can also check the DEVELOPERS section for more information.