Using Tags

Assign tags and manage your conversations better

Interactive Guide

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What are Tags

Tags in BotPenguin allow you to categorize and label users, conversations, or contacts based on attributes, behavior, or custom identifiers. Using tags, you can segment your audience, track interactions, and trigger automation more efficiently.

Tags help you organize your contacts in a way that makes managing communication, targeting messages, and analyzing user behavior easier and more structured.

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Benefits of Tags

• User Tags: Labels assigned to users to indicate characteristics or behaviors (e.g., “New Lead,” “VIP Customer,” “Subscribed”).

• Chat Tags: Tags that can be applied to specific conversations for easier tracking and follow-up.

• Custom Tags: Create your own tags to suit your business or workflow needs.

• Automation Tags: Tags can trigger automated workflows or chatbot responses based on the labels applied.

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Video Guide

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FAQ

Can a user or chat have multiple tags?

Yes, a single user or chat can have multiple tags assigned simultaneously.

Can tags be used for automation?

Yes, tags can trigger workflows, messages, or sequences based on user behavior or segment.

Are tags visible to users?

No, tags are internal labels used for management, segmentation, and automation.

Can I edit or delete a tag after creating it?

Yes, you can edit or delete tags anytime from the Tags section.

Can I filter users or chats by multiple tags?

Yes, you can apply multiple filters to find users or conversations with specific combinations of tags.

Is there a limit to the number of tags I can create?

No, but it’s recommended to use meaningful tags to maintain organization and avoid clutter.

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