Subscription & Plans (Latest Version)

This page contains the information about Subscriptions and plans (Latest Version).

Introduction

Created your chatbot? As you explore subscriptions, you might have some questions. Here’s the guide to help you navigate the process smoothly.

Why Choose a Subscription Plan?
How to Upgrade Your Plan?
Key Factors to Consider When Comparing Plans
Steps to Downgrade or Cancel Your Plan

Why Choose a Subscription Plan?

When you create your first chatbot, BotPenguin provides the Baby Plan, which includes:

Creation of one chatbot
1,000 platform messages per month
100 WhatsApp conversations per month (if you have created a WhatsApp chatbot)
And many more features

To increase the number of chatbots, platform messages, WhatsApp conversations, integrate more third-party apps, and access additional features, you can upgrade your plan according to your needs.

The importance of having a subscription plan for your chatbot should be clear to you. Let's begin with how you can effectively manage your subscription plans and upgrade your existing plan.

To manage your chatbot, first visit the BotPenguin Dashboard: https://app.botpenguin.com/home

Create New Bot: Start creating your new chatbot by clicking on “Create New Bot”
Subscription/Upgrade: You can manage and upgrade your current plan by clicking on either “Subscription” or “Upgrade” .

Click on “Upgrade” or “Subscription” in the left sidebar.

Plan

In the “Plan” panel, you can view and Upgrade your existing plan.

We offer plans on a monthly or yearly basis, including;

Baby Plan
Little Plan
King Plan
Emperor Plan (customizable)

💡 You will get two months FREE in the yearly plan

But what factors do you need to consider when selecting your plan?

Key Factors to Consider When Comparing Plans

No. of Bots: Maximum number of bots you can create. For example, if you have taken the Little Plan, the maximum bot limit is five, so you cannot create more than five bots.
No. of Websites/ WhatsApp numbers/ Telegram numbers/ Facebook messengers/ MS teams: These are the maximum number of bots you can create on any platform.
Create Support Team for Live chat: It is the maximum number of team members you can onboard on BotPenguin platform.
Subscribers/ Leads: Maximum number of new customers you will acquire from your chatbot.
Conversation History: Maximum duration you can view your chatbot’s history.
AI Chatbot Features: You can have ChatGPT integration, train your chatbot, get a data storage limit, and access many more features depending on your plan.

For more details, click on "View Detailed Pricing.”

Now, after comparing, let’s start with Upgrading your plan.

Upgrading your Plan

****Click on "Upgrade Plan" for your selected plan.

Enter your billing address and proceed to complete your payment.

Now that you have upgraded your plan, explore the details of the Add-on feature

Add-on

Enhance your experience with add-on features, increasing messages and conversations based on your needs.

To access the Add-on feature, click on the “Add-on” panel
Select the options that best meet your requirements.

Current Subscription

Check your current subscriptions from the subscriptions panel. You can access the same by clicking on the Subscriptions in the left side menu bar and then selecting the Subscriptions tab in the top menu bar as shown in the image below. Here you can see all of your current subscription details.

Upgrade your plan

Step 1: Once you can see the screen similar to above,

a. Select whether you want to purchase the Monthly or yearly plan from the top left.

You will get two months FREE in the yearly plan.

b. Select the number of messages you want to consume monthly from the message slider bar.

c. Now click on Upgrade button as shown below in the image.

Once you click on the Upgrade button, You can Follow the on-screen instructions and make the payment. Once payment is made, You are good to go. In case of any issues contact us at contact@botpenguin.com .

Downgrade/Cancel plan

You can downgrade your plan in a few quick steps; here is how:

Step 1: Navigate to the Subscriptions panel from the left menu bar and then go to the Plan tab.

Step 2: Click on the Free Plan button available under the baby plan option.

Step 3: Once you click on the Free plan button, you will see the below pop-up, You can downgrade your plan by clicking on the Downgrade to FREE plan.

Step 4: Once you complete step 2, you will see the confirmation message that your cancellation/downgrade request has been placed.

Step 5: You need to confirm the same from the Subscription tab as shown in the image below. You should see the downgrade request as shown in the image below.

If yes, You are done! Your plan will be downgraded in next billing cycle and you won't be charged from now on.