Subscription & Plans (Latest Version)

Introduction

Created your chatbot? As you explore subscriptions, you might have some questions. Here’s the guide to help you navigate the process smoothly.

• Why Choose a Subscription Plan?

• How to Upgrade Your Plan?

• Key Factors to Consider When Comparing Plans

• Steps to Downgrade or Cancel Your Plan

Why Choose a Subscription Plan?

When you create your first chatbot, BotPenguin provides the Baby Plan, which includes:

• Creation of one chatbot

• 1,000 platform messages per month

• 100 WhatsApp conversations per month (if you have created a WhatsApp chatbot)

• And many more features

To increase the number of chatbots, platform messages, WhatsApp conversations, integrate more third-party apps, and access additional features, you can upgrade your plan according to your needs.

The importance of having a subscription plan for your chatbot should be clear to you. Let's begin with how you can effectively manage your subscription plans and upgrade your existing plan.

To manage your chatbot, first visit the BotPenguin Dashboard: https://app.botpenguin.com/home

• Create New Bot: Start creating your new chatbot by clicking on “Create New Bot”

• Subscription/Upgrade: You can manage and upgrade your current plan by clicking on either “Subscription” or “Upgrade” .

Click on “Upgrade” or “Subscription” in the left sidebar.

Plan

In the “Plan” panel, you can view and Upgrade your existing plan.

We offer plans on a monthly or yearly basis, including;

1. Baby Plan

2. Little Plan

3. King Plan

4. Emperor Plan (customizable)

💡 You will get two months FREE in the yearly plan

But what factors do you need to consider when selecting your plan?

Key Factors to Consider When Comparing Plans

• No. of Bots: Maximum number of bots you can create. For example, if you have taken the Little Plan, the maximum bot limit is five, so you cannot create more than five bots.

• No. of Websites/ WhatsApp numbers/ Telegram numbers/ Facebook messengers/ MS teams: These are the maximum number of bots you can create on any platform.

• Create Support Team for Live chat: It is the maximum number of team members you can onboard on BotPenguin platform.

• Subscribers/ Leads: Maximum number of new customers you will acquire from your chatbot.

• Conversation History: Maximum duration you can view your chatbot’s history.

• AI Chatbot Features: You can have ChatGPT integration, train your chatbot, get a data storage limit, and access many more features depending on your plan.

For more details, click on "View Detailed Pricing.”

Now, after comparing, let’s start with Upgrading your plan.

Upgrading your Plan

****Click on "Upgrade Plan" for your selected plan.

Enter your billing address and proceed to complete your payment.

Now that you have upgraded your plan, explore the details of the Add-on feature

Add-on

Enhance your experience with add-on features, increasing messages and conversations based on your needs.

• To access the Add-on feature, click on the “Add-on” panel

• Select the options that best meet your requirements.

• 

Current Subscription

To view your current active plan and your add-ons,

• Click on the "Current Plan" panel.

• All the details of your active subscriptions will be displayed.

Now if you want to cancel your current plan, you just need to follow these quick steps:

Downgrade/Cancel plan

Step 1: Navigate to the “Subscriptions” in the left sidebar, then go to the “Plan” tab.

Step 2: Click on “Change Plan” in the Baby Plan to switch to free plan.

Step 3: You'll see a pop-up, and your plan will be downgraded soon.

• If everything appears correct but you are still unable to proceed, please contact us at support@botpenguin.com. Our support team is here to assist you with any issues or questions you may have.