Embedding the BotPenguin Inbox in 3rd Party Apps

This page contains information on how you can embed BotPenguin Inbox in any custom 3rd party application as IFrame.

Embedding the BotPenguin Inbox in 3rd Party Apps

This documentation provides instructions on how to embed the BotPenguin Inbox into any custom 3rd party application using an IFrame.


Before embedding the BotPenguin Inbox, ensure the following prerequisites are met:

  1. Approval: Obtain approval from the BotPenguin team for the intended use case.

  2. Whitelisting: The parent URL under which the BotPenguin Inbox URL will be hosted must be whitelisted. Contact the BotPenguin support team to whitelist the Parent URL by sending an email with the details.

Implementation Steps

Follow these steps to embed the BotPenguin Inbox into your custom application:

  1. Create Parent URL: Create a parent URL within your custom application where you plan to host the BotPenguin Inbox URL. Ensure that the BotPenguin team has confirmed the whitelisting of this URL.

  2. Create IFrame: Set up an IFrame within your application where you want to display the BotPenguin Inbox.

  3. Authenticate and Redirect User: Internally authenticate the user and redirect them to the BotPenguin Inbox page. Use the following steps:

    • Authenticate the user by passing the following URL:


      Replace ******** with the authentication token of the customer.

    • Upon successful authentication, internally redirect the user to the following URL:


      This URL will open the BotPenguin Inbox.

By following these steps, you can seamlessly integrate the BotPenguin Inbox into your custom 3rd party application. If you encounter any issues or require assistance, please contact the BotPenguin support team.

❓ Got any questions?

If you have any questions, you can look into our repository of FAQs, most likely, you will find your answer here, If not, write us at contact@botpenguin.com.

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