> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/api-documentation.md).

#  Api Documentation

- [Contacts & Chats APIs](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis.md): The Contacts & Chats APIs allow you to programmatically manage contacts, retrieve chat and lead data, update user statuses, and modify chat records from any external system or integration.
- [GET — Segments / Groups](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis/get-segments-groups.md): Retrieve all groups configured in your BotPenguin account.
- [GET — Chats / Leads Listing](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis/get-chats-leads-listing.md): Retrieve a paginated list of chats or leads and their metadata for a specific bot. Use the type parameter to switch between leads and non-lead chats.
- [POST — Add WhatsApp Contact](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis/post-add-whatsapp-contact.md): Import one or more WhatsApp contacts into BotPenguin. Use this API to create new contacts or update existing ones with profile details including name, email, phone, tags, and custom attributes.
- [POST — Get User Inbox](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis/post-get-user-inbox.md): Retrieve a paginated list of contacts and their conversation metadata from the BotPenguin inbox. Supports filtering by platform, agent, status, tags, segments, date ranges, and more.
- [PUT — Update User Status](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis/put-update-user-status.md): Update the status of one or more contacts in your BotPenguin inbox. Currently supports marking contacts as DELETED.
- [PUT — Update Chat / Lead Data](https://help.botpenguin.com/api-documentation/contacts-and-chats-apis/put-update-chat-lead-data.md): Create or update a lead's profile data in BotPenguin. As soon as a user opens the bot, a UUID is generated for that session — pass it along with the bot and customer IDs to create or update the lead's
- [WhatsApp Cloud API](https://help.botpenguin.com/api-documentation/whatsapp-cloud-api.md): This page contains all the open APIs available for the WhatsApp
- [GET — Templates List](https://help.botpenguin.com/api-documentation/whatsapp-cloud-api/get-templates-list.md): Retrieve all WhatsApp templates associated with a bot, across all statuses — APPROVED, PENDING, REJECTED, and DRAFT. Use this to render, manage, or trigger templates programmatically.
- [POST WhatsApp Template Message](https://help.botpenguin.com/api-documentation/whatsapp-cloud-api/post-whatsapp-template-message.md): This article contains essential information and usage guidelines for sending WhatsApp Template Messages through the BotPenguin API.
- [POST — Send WhatsApp Message](https://help.botpenguin.com/api-documentation/whatsapp-cloud-api/post-send-whatsapp-message.md): Use this API to send a WhatsApp message to a specific user — either a plain text message or a media message with an image and caption. The recipient is identified by their WhatsApp number with country