MS Team Settings

The MS Teams General Settings section allows you to configure your bot’s core behavior on Microsoft Teams.

The MS Teams General Settings section allows you to configure your bot’s core behavior on Microsoft Teams. These settings control how your bot manages sessions, handles live chat requests, responds to user inactivity, restarts conversations, and behaves after completing automated flows.

Proper configuration ensures a smooth and professional user experience inside MS Teams conversations.

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Accessing MS Teams General Settings

To open General Settings for your MS Teams bot:

1. Log in to your BotPenguin Dashboard

2. Open your MS Teams bot

3. Navigate to Bot Settings

4. Click on the General tab

5. You will see the Configure your bot’s General settings screen

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General Settings

The MS Teams General Settings page includes the following configuration areas:

• Session management

• Live chat request handling

• Restart & live chat triggers

• User inactivity behavior

• Post-flow completion messages

Each setting defines how your bot interacts with users inside Microsoft Teams.

General Settings

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AI Settings

The MS Teams AI Settings page includes the following configuration areas:

• Setting the Basic Configuration of Bot.

• Configuring the Chatbot Scenario and persona.

AI Settings

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FAQ's:

Here are some common FAQ's regarding website training:

Why should I configure MS Teams settings?

Configuring these settings helps:

• Provide a smooth user experience

• Avoid broken or stuck conversations

• Manage live chat handoffs correctly

• Ensure professional bot behavior in Teams

What is a session in MS Teams?

A session is an active conversation between a user and the bot. Session settings define how long the conversation remains active before timing out.

What happens when a session expires?

When a session expires, the bot can:

• Restart the conversation

• Send a timeout message

• Wait for the user to start again

How do users request live chat?

Users can request live chat by:

• Clicking a button

• Typing predefined keywords (e.g., talk to agent)

What happens if a user is inactive?

If a user stops responding, the bot can:

• Send reminder messages

• End the session automatically

• Restart the conversation after a set time

Can I turn off AI responses?

Yes. AI can be enabled or disabled from the AI Settings section.