MS Team Settings
The MS Teams General Settings section allows you to configure your bot’s core behavior on Microsoft Teams.
The MS Teams General Settings section allows you to configure your bot’s core behavior on Microsoft Teams. These settings control how your bot manages sessions, handles live chat requests, responds to user inactivity, restarts conversations, and behaves after completing automated flows.
Proper configuration ensures a smooth and professional user experience inside MS Teams conversations.
Accessing MS Teams General Settings
To open General Settings for your MS Teams bot:
Log in to your BotPenguin Dashboard
Open your MS Teams bot
Navigate to Bot Settings
Click on the General tab
You will see the Configure your bot’s General settings screen
General Settings
The MS Teams General Settings page includes the following configuration areas:
Session management
Live chat request handling
Restart & live chat triggers
User inactivity behavior
Post-flow completion messages
Each setting defines how your bot interacts with users inside Microsoft Teams.
General SettingsAI Settings
The MS Teams AI Settings page includes the following configuration areas:
Setting the Basic Configuration of Bot.
Configuring the Chatbot Scenario and persona.
FAQ's:
Here are some common FAQ's regarding website training:
Why should I configure MS Teams settings?
Configuring these settings helps:
Provide a smooth user experience
Avoid broken or stuck conversations
Manage live chat handoffs correctly
Ensure professional bot behavior in Teams
What is a session in MS Teams?
A session is an active conversation between a user and the bot. Session settings define how long the conversation remains active before timing out.
What happens when a session expires?
When a session expires, the bot can:
Restart the conversation
Send a timeout message
Wait for the user to start again
How do users request live chat?
Users can request live chat by:
Clicking a button
Typing predefined keywords (e.g., talk to agent)
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