Send Information
Contains information about the chat components in send information.
1. Message
It is used to send the information message to the user.
Select the "Message" component under send information.
You can add a text message which you want to send as information in the customize section.
Use Case: In case you want to send an informational message to the user, this component is used.
Advanced Settings (Message)
The Advanced tab for the Message component lets you fine-tune how and when a message is delivered in the chat flow. These settings help improve clarity, pacing, and conversational quality.
Rephrase Messages
When enabled, the chatbot can automatically rephrase the message if needed to improve clarity or natural language flow.
Use this when:
You want the message to sound more conversational
The same message may appear in different contexts
You want to avoid repetitive or robotic phrasing
💡 Best suited for greeting messages, guidance text, and instructional messages.
Add Delay Before Message
Adds a delay (in seconds) before the message is displayed to the user.
Why this is useful:
Makes conversations feel more human
Prevents messages from appearing too quickly
Improves readability in multi-step flows
Recommended values:
1–2 seconds→ Natural conversation pacing3+ seconds→ Emphasis before important information
Best Practices for Message (Advanced)
Add small delays between consecutive messages to avoid overwhelming users
Enable Rephrase Messages for welcome and help texts
Keep delays short for transactional or time-sensitive flows
Use consistent timing across similar messages for a smooth experience
2. Image/GIF
It is used to send a GIF or an Image.
You can add a text message for your image or GIF.
Select "Image/GIF" from the send information section.
Add the text message you want to send along with the image/GIF.
To send a GIF, search for it by name in the GIF section.
Or you can scroll down and upload an image from your device or paste the URL of the image.
Use Case: In case you want to send an image or GIF to the user, this component is used.
Advanced Settings (Image / GIF)
The Advanced tab for the Image/GIF component lets you control how media is displayed, described, and timed within the chat flow. These options help improve accessibility, clarity, and conversation pacing.
Show Media Caption
When enabled, a text caption is displayed along with the image or GIF.
Use this when:
You want to explain what the image shows
You need to add context or instructions
You want better accessibility for users
Examples of captions:
“Here’s how to reset your password”
“Sample product image”
“Step 2: Select your plan”
💡 Captions are especially helpful for instructional images and support flows.
Rephrase Messages
When enabled, the chatbot can automatically rephrase the accompanying text message to sound more natural or conversational.
Use this when:
The image is reused in multiple flows
You want to avoid repetitive or robotic captions
The message is informational rather than transactional
Not recommended when:
The caption contains exact instructions or compliance text
Add Delay Before Message
Adds a delay (in seconds) before the image or GIF is displayed.
Why this matters:
Creates a natural pause before visual content
Prevents media from appearing too abruptly
Improves readability when multiple messages appear in sequence
Recommended values:
1–2 seconds→ Smooth, natural pacing3+ seconds→ Emphasis before important visuals
Best Practices for Image/GIF (Advanced)
Always enable Show Media Caption for clarity and accessibility
Keep captions short and descriptive
Use small delays to improve conversation flow
Avoid rephrasing captions that contain step-by-step instructions
3. Video
It is used to send a video message in the chat flow.
You can enter a text message to be sent along with the video in the customize message menu.
You can add a video link or upload it from your device.
Use Case: In case you want to send a video message to the user, this component is used.
Size of the video should not be more than 15 MB
Advanced Settings (Video)
The Advanced tab for the Video component lets you control how videos are presented, described, and timed within your chat flow. These options help ensure videos are shown with proper context and smooth conversational pacing.
Show Media Caption
When enabled, a text caption is displayed along with the video.
Use this when:
You want to explain what the video is about
You are sharing tutorials, demos, or walkthroughs
You need to guide users on what to watch for
Example captions:
“Watch this quick demo to get started”
“Here’s a short video explaining our pricing”
“Step-by-step setup guide”
💡 Captions improve clarity and accessibility, especially for first-time users.
Rephrase Messages
When enabled, the chatbot may automatically rephrase the video’s accompanying message to sound more natural or conversational.
Use this when:
The same video is used across multiple flows
You want a friendly, less repetitive tone
The caption is informational rather than instructional
Avoid enabling if:
The caption contains precise instructions or compliance-related wording
Add Delay Before Message
Adds a delay (in seconds) before the video message appears in the chat.
Why this helps:
Prepares users for rich media content
Prevents sudden or overwhelming transitions
Improves readability in multi-step flows
Recommended values:
1–2 seconds→ Natural conversational pacing3+ seconds→ Emphasis before important or longer videos
Best Practices for Video (Advanced)
Always include a clear caption explaining the purpose of the video
Keep captions short and action-oriented
Use small delays to improve user experience
Avoid rephrasing captions with strict or time-sensitive instructions
4. Web Link
It is used to send a web link in the chat.
You can enter a text message to send along with the link.
Select the platform from the dropdown for which you are adding the link.
Also, add a title for the link and insert the URL.
You can add multiple links. When the user clicks on the title, they will be redirected to the page.
Use Case: In case you want to redirect the user to a website or external page, this component is used.
Advanced Settings (Web Link)
The Advanced tab for the Web Link component lets you control how external links are presented and timed within the chat flow. These options help ensure links are shared clearly and at the right moment in the conversation.
Rephrase Messages
When enabled, the chatbot may automatically rephrase the message text associated with the web link to make it sound more natural or conversational.
Use this when:
The same link is reused in multiple flows
You want a friendly, less repetitive tone
The link is informational or supportive in nature
Avoid enabling if:
The message contains exact wording (legal, compliance, or instructions)
The link text must remain unchanged
Add Delay Before Message
Adds a delay (in seconds) before the web link message is displayed.
Why this is useful:
Prepares users before sharing an external link
Prevents the link from appearing too abruptly
Improves readability in multi-step conversations
Recommended values:
1–2 seconds→ Natural conversational pacing3+ seconds→ Emphasis before important or critical links
Best Practices for Web Link (Advanced)
Use clear, action-oriented link text (e.g., “Visit our pricing page”)
Add a short delay before important external links
Avoid rephrasing when sharing official URLs or policies
Keep link messages concise and purposeful
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