Pre built Message Templates

This section provides step-by-step instructions and guidelines for using pre-built chatbot templates in BotPenguin to quickly create message templates for campaigns.

Interactive Guide


What are Pre-Built Chatbot Templates?

Pre-Built Chatbot Templates are ready-to-use message structures designed to help you quickly create WhatsApp messages for:

  • Broadcast campaigns

  • Drip campaigns

These templates save time by providing predefined formats that can be customized with your content, media, and buttons. They can be used as-is or modified to match your business needs.


Benefits of Pre-Built Chatbot Templates

  • 🎯 Quick Setup: Launch campaigns faster by using pre-configured templates.

  • 🟒 Consistent Messaging: Ensure uniform tone and formatting across all communications.

  • ⚑ Flexible Customization: Edit text, media, footers, and buttons to suit your audience.

  • πŸ”§ Draft & Edit: Save templates as drafts to modify before submission.

  • πŸ“ˆ Approval-Ready: Pre-built templates are structured for WhatsApp compliance, reducing approval delays.


Guidance Video


How to Use Pre-Built Chatbot Templates

Step 1: Access Pre-Built Templates

  1. Go to your WhatsApp bot dashboard.

  2. Click Pre-Built Chatbot Templates > Message Templates.

  3. Browse the template gallery to choose a template closest to your campaign needs.

  4. Select the template to customize or create an entirely new template from scratch.

Step 2: Create a Regular Template

  1. Enter a Template Name and choose a Category.

  2. Select Template Type > Regular.

  3. (Optional) Add a Header: text, image, video, or document.

  4. Enter the Text Body.

  5. (Optional) Add a Footer.

  6. Add a Button if needed:

    • Call-to-action button (website or call)

    • Quick reply button (redirect to chatbot)

    • Or select None

  7. Save as Draft to edit later, or Submit for Approval.

  8. Approved templates display a green icon and are available for campaigns.

  1. Enter a Template Name and choose a Category.

  2. Select Template Type > Carousel.

  3. Add Text Body for the carousel.

  4. Add Cards for each item:

    • Upload an image for each card.

    • Enter a description.

    • Add a Button (call-to-action or quick reply).

  5. Save as Draft or Submit for Approval.

  6. Once approved, carousel templates can be used for campaigns featuring multiple products or offers.


5. FAQs

chevron-rightCan I edit a template after submission?hashtag

Yes, drafts can be edited freely. Once submitted, edits require resubmission for approval.

chevron-rightDo all templates need WhatsApp approval?hashtag

Yes. Only approved templates can be used in campaigns.

chevron-rightCan I include media in my templates?hashtag

Yes. Headers can include images, videos, or documents.

chevron-rightAre buttons required?hashtag

Buttons are optional for regular templates but mandatory for carousel cards.

chevron-rightCan I save templates as drafts?hashtag

Yes. Drafts allow you to make edits before submitting for approval.

chevron-rightHow do I know if my template is approved?hashtag

Approved templates show a **green icon** in your dashboard and become selectable for campaigns.


If everything is correct and you are still unable to move forward, write to us at [email protected]envelope. We will respond back within 48 business hours.

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