Pre built Message Templates

This section provides step-by-step instructions and guidelines for using pre-built chatbot templates in BotPenguin to quickly create message templates for campaigns.

Interactive Guide

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What are Pre-Built Chatbot Templates?

Pre-Built Chatbot Templates are ready-to-use message structures designed to help you quickly create WhatsApp messages for:

• Broadcast campaigns

• Drip campaigns

These templates save time by providing predefined formats that can be customized with your content, media, and buttons. They can be used as-is or modified to match your business needs.

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Benefits of Pre-Built Chatbot Templates

• 🎯 Quick Setup: Launch campaigns faster by using pre-configured templates.

• 🟢 Consistent Messaging: Ensure uniform tone and formatting across all communications.

• ⚡ Flexible Customization: Edit text, media, footers, and buttons to suit your audience.

• 🔧 Draft & Edit: Save templates as drafts to modify before submission.

• 📈 Approval-Ready: Pre-built templates are structured for WhatsApp compliance, reducing approval delays.

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Guidance Video

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How to Use Pre-Built Chatbot Templates

Step 1: Access Pre-Built Templates

1. Go to Bots.

2. Select your Whatsapp Bot.

3. Click on Chatflow Templates.

4. Browse the template gallery to choose a template closest to your campaign needs.

5. Select the template to customize or create an entirely new template from scratch.

1. Click on eye icon to view the Template .

1. Click on Use Template button to use the following template in your chatbot.

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5. FAQs

What is the difference between Regular and Carousel templates?

Regular templates are single messages, while Carousel templates allow multiple cards, each with media, description, and buttons.

Can I edit a template after submission?

Yes, drafts can be edited freely. Once submitted, edits require resubmission for approval.

Do all templates need WhatsApp approval?

Yes. Only approved templates can be used in campaigns.

Can I include media in my templates?

Yes. Headers can include images, videos, or documents.

Are buttons required?

Buttons are optional for regular templates but mandatory for carousel cards.

Can I save templates as drafts?

Yes. Drafts allow you to make edits before submitting for approval.

How do I know if my template is approved?

Approved templates show a **green icon** in your dashboard and become selectable for campaigns.

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If everything is correct and you are still unable to move forward, write to us at [e-mail]. We will respond back within 48 business hours.