How to Copy a WhatsApp Bot from One Account to Another

Step to Step Guide to copy a Whatsapp Bot from one account to another.

WhatsApp bots cannot be directly transferred between accounts. However, you can copy the bot’s chat flow by exporting it as a JSON file from one account and importing it into another account.

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Prerequisites

• Access to both source and target accounts

• WhatsApp bot created in both accounts

• Chat flow available in the source bot

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Conditions to Import a Chat Flow

Before importing a WhatsApp chat flow JSON file, please ensure the following conditions are met:

1. Flow Name Must Be Unique

   • The flow name in the JSON file must not match any existing flow name in the target bot’s Chat Flows list.

   • If a flow with the same name already exists, the import will fail.

2. WhatsApp Flow Is Bot-Specific

   • A WhatsApp chat flow should not be imported into a different bot by default.

   • Each WhatsApp flow is designed to work with its original bot configuration.

3. Extreme Case – Importing into a Different Bot If you must import a WhatsApp chat flow JSON into another bot:

   • Ensure that all chat flow components used in the downloaded flow (messages, buttons, variables, integrations, etc.) already exist in the target bot.

   • Open the JSON file and update the "platform": "Bot name" to match the target bot.

   • Save the changes and then proceed with the import.

⚠️ Importing a WhatsApp flow into a different bot without meeting the above conditions may cause flow errors or incomplete execution.

Step 1: Download the Chat Flow from Source Account

1. Log in to the source account.

2. Open the WhatsApp Bot you want to copy.

3. Navigate to Chat Flows.

4. Locate the flow you want to copy.

5. Click the three-dot (⋮) menu under Actions.

6. Select Download Flow.

📥 The chat flow will be downloaded in JSON format.

4KB

flow.json

Open

Downloaded Json

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Step 2: Create a New WhatsApp Bot in Target Account

1. Log in to the Target account.

2. Click Create Bot.

3. Select WhatsApp as the channel.

1. Complete the basic bot setup (name, number, onboarding) using this document.

Bot Setup

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Step 3: Import the Chat Flow into the New Bot

1. Open the newly created WhatsApp bot.

2. Navigate to Chat Flows.

3. Click Import Flow.

1. In the import popup:

• Click Select File

• Upload the JSON file downloaded earlier

1. Ensure:

   • File format is JSON

   • File size is under 20MB

2. Confirm the upload.

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Step 4: Verify the Imported Flow

1. Once uploaded, the flow will appear in the Chat Flows list.

2. Open the flow and review:

   • Messages

   • Conditions

   • Buttons

   • Variables

3. Set the flow as Default Flow if required.

4. Save and publish the bot.

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Important Notes

• Only chat flows are copied (logic & messages)

• WhatsApp number cannot be copied

• Templates must be approved again if required

• Integrations and webhooks may need reconfiguration

• Media files should be rechecked after import