> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/prompt-style.md).

# Prompt Style

### What is this?

The **Prompt** section allows you to define the behavioral logic and operational purpose of your AI Agent. This is where you instruct the agent on what it’s supposed to do and how it should handle conversations.

{% embed url="<https://www.youtube.com/watch?v=JwCb1iIVeeU>" %}

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### Why is it beneficial?

* Establishes your AI Agent’s operational scope and responsibility
* Enables deeper customization of conversation flow and automation triggers
* Connects instructions with internal tools, attributes, and logic
* Drives consistent and context-aware engagement with your users

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### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents** from the sidebar, then select your AI Agent.

<figure><img src="/files/R3XncZXy60dnvkgZu5eg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/QXsp5cYRojr1TjXEpV7D" alt=""><figcaption></figcaption></figure>

3. Navigate to the **AI Agent Personality & Instructions** section.
4. Click on the **Prompt** tab within this section to open the configuration screen.
5. In the **Core Instructions** field, enter the main directive that defines the agent’s purpose and capabilities. This prompt is usually filled during the initial AI Agent setup. You can update it here to refine the agent’s role, tone, or knowledge base. Use `/` to reference automation tools or custom attributes.\
   \&#xNAN;*Example: “Act as a scheduling assistant. Help users book calls. Use /calendar-check before confirming.”*

<figure><img src="/files/rntgI5ZsnYRoLBIxhFvV" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
The best practices for setting this section up can be found

&#x20;[Agent Profile Setup: Core Instructions & Best Practices](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/agent-profile-setup-core-instructions-and-best-practices.md)
{% endhint %}

6. In the **Conversation Flow Instructions** field, define how the agent should drive interactions step by step. This includes the logic to handle queries, check conditions, or guide the conversation flow. Use `/` to trigger conditions, attributes, or automations dynamically.\
   \&#xNAN;*Example: “Start with a greeting. Ask what the user needs. If it includes ‘support’, route to /ticket-generator.”*
7. Once both instructions are defined, click **Update** or **Update & Next** to save your settings.

<figure><img src="/files/dOFiRQGna77BLVeuY3rs" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
The best practices for setting this section up can be found&#x20;

[Conversation Flow Setup & Best Practices](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/conversation-flow-setup-and-best-practices.md)
{% endhint %}

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### Need Help?

If your prompts aren’t being applied or the agent isn’t behaving as expected, reach out to [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will assist you within 48 business hours.