# Training your AI Agent

### What is this?

The **Agent Knowledge Base** is where you train your AI Agent using external and internal data sources. Whether it’s web pages, documents, or manually entered FAQs, this section ensures your agent responds with information that's accurate, up-to-date, and relevant to your business.

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### Why is it beneficial?

* **Multi-source learning**: Pulls from diverse knowledge formats to improve response quality
* **Up-to-date training**: Allows real-time retraining to reflect the latest content
* **Configurable control**: Lets you enable, disable, edit, or categorize knowledge as needed

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### What’s inside?

This section is organized into three core sub-tabs:

1. Website: Train your AI Agent on live web pages or full websites. Choose what to import, group links into categories, and even include image-based content.
2. Google Sheets: The **Google Sheets** integration allows you to train your AI agent using **structured data** stored in a Google Sheet.&#x20;
3. File Upload: Upload internal documents like PDFs, spreadsheets, and Word files for the agent to learn from. Supports formats such as `.pdf`, `.docx`, `.xlsx`, `.csv`, and more.
4. FAQs: Manually input or bulk upload question–answer pairs that serve as structured responses to frequently asked queries. Categories and export/import features are also supported.
5. Unanswered Questions: he **Un-answered Questions** section helps you identify customer queries that your AI agent was **unable to answer correctly**.&#x20;

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### Need Help?

If your knowledge sources aren’t being applied correctly or agent responses don’t reflect the expected content, contact us at [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will get back to you within 48 business hours.