> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/file-upload.md).

# File Upload

### What is this?

The **File Upload** tab allows you to train your AI Agent on document-based content. Upload documents such as policy files, product manuals, process sheets, and the agent will learn from them to support user queries with accuracy.

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### Why is it beneficial?

* **Internal knowledge training**: Equip the agent to answer from policy, HR, legal, or operational docs
* **Multi-format support**: Accepts PDFs, docs, spreadsheets, and more
* **Quick update control**: Upload or replace files anytime to keep knowledge current

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### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Go to **Agents**, then select the agent you want to work with.
3. Open the **Agent Knowledge Base** section, and click on the **File Upload** tab.

<figure><img src="/files/PTL2gzrM3Mz808YcPXmI" alt=""><figcaption></figcaption></figure>

4. Click on the **Upload File** button. You can upload files in any of the following formats:

* **PDF, DOC, DOCX, PPTX, TXT, CSV, XLS, XLSX**

<figure><img src="/files/PNCmMaE9s1e6Dil5xvML" alt=""><figcaption></figcaption></figure>

* (Optional) You can also train the agent using an **RSS Feed** by entering the feed URL.

<figure><img src="/files/2PbI0GG2Lux1jhCEbBnY" alt=""><figcaption></figcaption></figure>

5. After uploading, click **Save** to initiate training or **Discard** to cancel the upload.
6. All uploaded files appear in a table below with the following details:
   * **File Name**: The name of the uploaded document
   * **Training Status**: Shows whether training is *Completed*, *In Progress*, etc.
   * **Last Trained**: Timestamp for the last successful training using that file
   * **Actions**:
     * **Delete** the file
     * **Download** the file
7. Use the **Search Bar** to locate specific files by name or filter across your training library.

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### Need Help?

If your files fail to upload, training doesn’t complete, or answers appear inconsistent, contact us at [**support@botpenguin.com**](mailto:support@botpenguin.com). We’ll respond within 48 business hours.