# Agent Settings

{% embed url="<https://youtu.be/qlJgMfhTQVg>" %}

**Configure how your chatbot behaves across channels.**

<figure><img src="/files/hybLMcy10yJN3NKikmhf" alt=""><figcaption></figcaption></figure>

From appearance and session behavior to advanced targeting and customization options, this is where you fine-tune the user experience.

Agent Settings is divided into two key sub-tabs:

1. Web Platforms:\
   Customize the chatbot widget for your website, landing pages, mobile apps, and iframe integrations. Control layout, sound, session settings, and targeting preferences.\
   → Go to Web Platform Settings

{% content-ref url="/pages/OxfjuHGTG003im9X1HvI" %}
[Web Platform](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/web-platform.md)
{% endcontent-ref %}

2. Whatsapp: \
   Configure how your bot appears and behaves on WhatsApp. Manage welcome messages, auto-responses, and business profile settings post-integration.\
   → Go to WhatsApp Settings

{% content-ref url="/pages/TgR59nwZrmtGAL8L3IEt" %}
[WhatsApp](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/whatsapp.md)
{% endcontent-ref %}

3. Instagram:&#x20;

The **Instagram Agent Settings** allow you to connect your AI agent with **Instagram Direct    Messages (DMs)**. Once integrated, your agent can automatically respond to customer messages, qualify leads, answer questions, and hand over chats to human agents.

{% content-ref url="/pages/70SbDIb5eMqvpLtpukhz" %}
[Instagram](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/instagram.md)
{% endcontent-ref %}

4. Telegram:

The **Telegram Agent Settings** allow you to connect your AI agent with **Telegram** so it can automatically respond to user messages, qualify leads, answer questions, and hand over conversations to human agents when required.

{% content-ref url="/pages/3sF76SoaYdxyr9tqUa4u" %}
[Telegram](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/telegram.md)
{% endcontent-ref %}

5. Voice Bot: The **Voice Bot** in BotPenguin enables seamless, two-way **voice-based communication** between customers and bots. It allows users to interact over calls or smart devices, combining natural conversation with automation for a richer customer experience.

{% content-ref url="/pages/7sIhMYsbhldeR48FGdaq" %}
[Voice Bot](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/voice-bot.md)
{% endcontent-ref %}

Make sure each channel reflects your brand’s tone and offers a seamless experience for your users.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.