> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings.md).

# Agent Settings

{% embed url="<https://youtu.be/qlJgMfhTQVg>" %}

**Configure how your chatbot behaves across channels.**

<figure><img src="/files/hybLMcy10yJN3NKikmhf" alt=""><figcaption></figcaption></figure>

From appearance and session behavior to advanced targeting and customization options, this is where you fine-tune the user experience.

Agent Settings is divided into two key sub-tabs:

1. Web Platforms:\
   Customize the chatbot widget for your website, landing pages, mobile apps, and iframe integrations. Control layout, sound, session settings, and targeting preferences.\
   → Go to Web Platform Settings

{% content-ref url="/pages/OxfjuHGTG003im9X1HvI" %}
[Web Platform](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/web-platform.md)
{% endcontent-ref %}

2. Whatsapp: \
   Configure how your bot appears and behaves on WhatsApp. Manage welcome messages, auto-responses, and business profile settings post-integration.\
   → Go to WhatsApp Settings

{% content-ref url="/pages/TgR59nwZrmtGAL8L3IEt" %}
[WhatsApp](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/whatsapp.md)
{% endcontent-ref %}

3. Instagram:&#x20;

The **Instagram Agent Settings** allow you to connect your AI agent with **Instagram Direct    Messages (DMs)**. Once integrated, your agent can automatically respond to customer messages, qualify leads, answer questions, and hand over chats to human agents.

{% content-ref url="/pages/70SbDIb5eMqvpLtpukhz" %}
[Instagram](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/instagram.md)
{% endcontent-ref %}

4. Telegram:

The **Telegram Agent Settings** allow you to connect your AI agent with **Telegram** so it can automatically respond to user messages, qualify leads, answer questions, and hand over conversations to human agents when required.

{% content-ref url="/pages/3sF76SoaYdxyr9tqUa4u" %}
[Telegram](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/telegram.md)
{% endcontent-ref %}

5. Voice Bot: The **Voice Bot** in BotPenguin enables seamless, two-way **voice-based communication** between customers and bots. It allows users to interact over calls or smart devices, combining natural conversation with automation for a richer customer experience.

{% content-ref url="/pages/7sIhMYsbhldeR48FGdaq" %}
[Voice Bot](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/voice-bot.md)
{% endcontent-ref %}

Make sure each channel reflects your brand’s tone and offers a seamless experience for your users.