# Agent Settings

{% embed url="<https://youtu.be/qlJgMfhTQVg>" %}

**Configure how your chatbot behaves across channels.**

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FUyIUBXRwzJJvMt7MWZTM%2Fimage.png?alt=media&#x26;token=2fd445dd-9e12-4df7-aff2-96ee8a55daff" alt=""><figcaption></figcaption></figure>

From appearance and session behavior to advanced targeting and customization options, this is where you fine-tune the user experience.

Agent Settings is divided into two key sub-tabs:

1. Web Platforms:\
   Customize the chatbot widget for your website, landing pages, mobile apps, and iframe integrations. Control layout, sound, session settings, and targeting preferences.\
   → Go to Web Platform Settings

{% content-ref url="agent-settings/web-platform" %}
[web-platform](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/web-platform)
{% endcontent-ref %}

2. Whatsapp: \
   Configure how your bot appears and behaves on WhatsApp. Manage welcome messages, auto-responses, and business profile settings post-integration.\
   → Go to WhatsApp Settings

{% content-ref url="agent-settings/whatsapp" %}
[whatsapp](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/whatsapp)
{% endcontent-ref %}

3. Instagram:&#x20;

The **Instagram Agent Settings** allow you to connect your AI agent with **Instagram Direct    Messages (DMs)**. Once integrated, your agent can automatically respond to customer messages, qualify leads, answer questions, and hand over chats to human agents.

{% content-ref url="agent-settings/instagram" %}
[instagram](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/instagram)
{% endcontent-ref %}

4. Telegram:

The **Telegram Agent Settings** allow you to connect your AI agent with **Telegram** so it can automatically respond to user messages, qualify leads, answer questions, and hand over conversations to human agents when required.

{% content-ref url="agent-settings/telegram" %}
[telegram](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/telegram)
{% endcontent-ref %}

5. Voice Bot: The **Voice Bot** in BotPenguin enables seamless, two-way **voice-based communication** between customers and bots. It allows users to interact over calls or smart devices, combining natural conversation with automation for a richer customer experience.

{% content-ref url="agent-settings/voice-bot" %}
[voice-bot](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/voice-bot)
{% endcontent-ref %}

Make sure each channel reflects your brand’s tone and offers a seamless experience for your users.