Agent Settings

The Agent Settings section allows you to manage how your AI agent performs and presents itself across different platforms.

Configure how your chatbot behaves across channels.

From appearance and session behavior to advanced targeting and customization options, this is where you fine-tune the user experience.

Agent Settings is divided into two key sub-tabs:

1. Web Platforms: Customize the chatbot widget for your website, landing pages, mobile apps, and iframe integrations. Control layout, sound, session settings, and targeting preferences. → Go to Web Platform Settings

Web Platform

1. Whatsapp: Configure how your bot appears and behaves on WhatsApp. Manage welcome messages, auto-responses, and business profile settings post-integration. → Go to WhatsApp Settings

WhatsApp

1. Instagram:

The Instagram Agent Settings allow you to connect your AI agent with Instagram Direct Messages (DMs). Once integrated, your agent can automatically respond to customer messages, qualify leads, answer questions, and hand over chats to human agents.

Instagram

1. Telegram:

The Telegram Agent Settings allow you to connect your AI agent with Telegram so it can automatically respond to user messages, qualify leads, answer questions, and hand over conversations to human agents when required.

Telegram

1. Voice Bot: The Voice Bot in BotPenguin enables seamless, two-way voice-based communication between customers and bots. It allows users to interact over calls or smart devices, combining natural conversation with automation for a richer customer experience.

Voice Bot

Make sure each channel reflects your brand’s tone and offers a seamless experience for your users.